Sales and Service Representative
Sylvite
Burlington, ON
2d ago

OVERVIEW

  • Effectively present, promote, and sell Sylvite products and services to existing and prospective grower customers
  • Implementation of crop input planning to meet individual grower needs including soil samples, fertilizer and crop protection recommendations, field visits
  • Provide timely, accurate, competitive pricing on quotes for approval by the branch manager, while striving to maintain maximum profit margin
  • Achieve agreed upon sales targets and outcomes in coordination with Branch budget and business plan
  • Complete sales planning and reporting as assigned by the Branch Manager including the use of CRM system
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Coordinate sales effort with team members and other branches when necessary
  • Actively participate in continuous learning opportunities for sales, seed, and crop protection
  • Controls expenses to meet budget guidelines
  • Adheres to all company policies, procedures and business ethics codes
  • SALES AND SUPPORT

  • Support the success of the sales team
  • Support all administrative functions relative to the sales team and customer service.
  • Participate in industry associations, attend related conferences, building network of customers, suppliers and partners.
  • BUDGETING AND FINANCIAL REPORTING

  • Assist with the budgeting process at the branch level, including regular forecasts for revenue and profit levels and establish appropriate targets.
  • OPERATIONS AND SUPPORT

  • Participate and support all branch activities to maintain a high level of customer service.
  • COMPANY KNOWLEDGE AND MUTUAL SUPPORT

  • Become knowledgeable about all Sylvite branches and divisions and the products and services they provide to customers.
  • Demonstrate adherence to ISO standards and other best practices.
  • Documentation of all processes and tasks for which a function is responsible.
  • Demonstrate a high degree of service to and collaboration with other branches and business units.
  • Provide support to other department members maintaining a sense of team.
  • Provide positive feedback to others when possible; coach others for success.
  • Recommend opportunities for improvement of processes and systems as a result of the function performed or based on observations.
  • Recommend opportunities for reducing costs.
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