Digital Product Owner
President's Choice Financial
Toronto, CA
5d ago

25 York Street, Toronto, Ontario, M5J 2V5

President’s Choice Bank is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial services offered by strategic partners in all regions of Canada.

PCF has grown to over 3 million customers earning millions in better interest rates, free groceries and other rewards. It operates in the following segments :

  • Mastercard : The President’s Choice Financial MasterCard is offered and operated by President’s Choice Bank.
  • Insurance : Home and auto insurance, travel and pet insurance are offered through affiliates and relationships with several insurance companies.
  • PC Services, which includes PC Financial Insurance, PC Mobile, The Mobile Shop, Prepaid Cell Phones Express and gift card businesses, is a new business in growth mode.
  • PC Optimum : All PCF customers have the opportunity to earn PC Optimum Points that can be redeemed in a LCL and SDM stores.
  • Loblaws Inc. is a wholly-owned subsidiary of Loblaw Companies Limited (LCL). LCL is Canada’s largest food distributor and has expanded into certain non-

    food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-

    stop shopping for everyday household needs.

    PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships.

    PCF’s vision is to provide superior value financial products to consumers.

    The product owner will be responsible for managing specific digital properties servicing President’s Choice Financial customers.

    The role will involve delivering new market digital capabilities or products focused on unmet customer needs / friction points while delivering a seamless and consistent customer experience.

    What You'll Do :

  • Defining and prioritizing new features and enhancements across the platform your are the product owner for. Ability to define and execute on a Minimum Viable Product (MVP) are critical.
  • Defining the customer experience and user interface designs to deliver state of the art, consistent and intuitive user interfaces
  • Collaborating with delivery teams or technical partners to deliver products to market within an Agile / Scrum environment
  • Actively monitoring customer feedback
  • Identifying and resolving issues that may impact the team’s ability to meet strategic, customer experience and technical goals
  • Validate customer needs and desirability of features
  • Identify budget required for new development including feasibility assessment and operating budget
  • Create, execute and manage a comprehensive digital strategy for digital channels under your umbrella

  • Conceive short, medium, and long-term features to achieve the vision
  • Develop strong relationships with stakeholders involved in bringing the new features or digital products to market : Product Management, Customer Experience, Digital Marketing, Analytics, Credit Risk, Delivery Teams, Finance and Partners
  • What You'll Need :

  • University degree, preferably in Business or Engineering
  • Minimum of 3-5 years of digital product management and agile experience
  • Good relationship and conflict management skills.
  • Strong analytical and problem solving skills.
  • Well developed presentation & communication skills.
  • Experience with agile software development methodology
  • Experience with analytics tools (Adobe, Google Analytics), agile project management tools (Jira) and remote user testing.
  • Experience in financial services, travel, retail or loyalty
  • Training and experience with labs
  • LI-MG1

    Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.

    We thank all applicants for their interest, however, only those selected for an interview will be contacted.

    Number of Openings :

    PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

    Accommodation is available upon request for applicants and colleagues with disabilities.

    In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

    Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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