KEY RESPONSIBILITIES Leasing
Demonstrate excellent sales / leasing skills, continuously seeking to minimize vacancy and achieve leasing targets
Immediately record all telephone and in-person visits on appropriate reports
Complete and maintain guest cards according to established procedures
Greet prospective residents and determine their needs and desires for accommodation (ask questions; utilize completed guest cards, etc.)
Show community and suite(s), applying product knowledge to match the client’s needs by communicating the features and benefits
Close the sale
Complete application to lease with the prospect , secure deposit and other required documentation in accordance with company procedures
Submit application for approval and promptly advise applicant of approval review outcome
Prepare lease agreements, secure new resident signature(s) on all required paperwork prior to move-in, and process paperwork in accordance with company procedures
Ensure all suites are completely ready for resident to move-in on agreed date
Maintain accurate record of monthly commission bonuses
Participate in training as required
Complete and submit as required Traffic, Sales & Log reports
Stay constantly abreast of competitive offerings by playing an active role in conducting market surveys and regularly shopping the competition
Building Administration :
Ensure that a superior level of co-operation, service and support is provided to residents
Promptly respond to resident issues and service requests
Be available to residents for general inquiries about living in their suite, building and community
Actively managing lease renewals and retention program
Collaborate with cleaning and maintenance teams to ensure optimal service to residents
Follow up on work orders as needed
Responsible for day-to-day operations of the building including but not limited to : Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residentsReceiving and coordinating service requestsReceiving tenancy termination notices, reviewing rent ready and vacancy reportsAssisting with "move-
in" and "move-out" procedures and surveys
Any other duties as requested by management.
EDUCATION & REQUIREMENTS
Completion of High School or general education degree (GED)
2+ years of related experience in a sales or related role
Experience with Leasing principles would be an asset
Proven track record of following through to achieve results
Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
Strong team player, eager and willing contributor to team success even in areas outside of position requirements
Ability to work a flexible schedule, including evenings and weekends
Ability to allocate own time effectively, work well under pressure, and manage tight deadlines
A commitment to "Best in Class" Customer Service
A professional demeanor with strong communication skills
A demonstrated high degree of integrity, discretion and confidentiality
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment
Self-motivated individual with a can-do and no task is too big or too small attitude
Superior organizational and time management skills with ability to multi-task / prioritize and work under tight timelines
Timbercreek Asset Management Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process please let us know.
We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be address ed confidentially.
While we appreciate all applications, only those candidates selected for an interview will be contacted. All selected candidates will be asked to complete pre-
employment criminal & background checks. Any offer of employment is conditional upon satisfactory results of all applicable checks.
We thank all applicants for their submissions. ABOUT THE COMPANY
Timbercreek Asset Management Inc. (TAMI) is a privately owned investment firm who actively owns and manages our multi-family residential buildings with experienced professionals.
Our roots started in 1999 with our founding partners managing the day-to-day operations of the buildings themselves. Since then Timbercreek has expanded across Canada.
Today we are a $6 billion multi-faceted investment management company focused on both domestic and international real estate investment.
Over the past few years TAMI has been ranked multiple times by PROFIT Magazine as one of Canada’s fastest growing companies.
Timbercreek Communities, (TCOM) a division of TAMI, currently manages a quality portfolio of over 200 multi-family residential buildings totaling over 20,000 residential suites well located in thirty cities and six provinces across Canada, including throughout Alberta, Manitoba, Saskatchewan, Ontario, Quebec and Nova Scotia.
We are the leading owner and operator of multi-family residential communities across Canada. Timbercreek takes pride in ownership and an active hands-
on approach to how we manage our communities. We are committed to working together collaboratively with our team and community members to create better living experiences.
Required Advanced Negotiation skills Sales Skills Organization Skills Advanced Adaptability