We are seeking an Imaging Field Service Engineer to support their Imaging Systems business in the London region and surrounding area.
In this role, you will have the opportunity to
Use your strong technical and customer service skills to provide support to customers on operational or maintenance aspects of diagnostic imaging equipment.
You are responsible for (but not limited to)
This position will be responsible for customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.
Assist in service repair, preventative maintenance, field change orders / installations.
Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel
Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations
Defines problems : Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables
Provide support to customers and handling several complex and concrete
Acts as a resource in response to customer inquiries and communicates only appropriate information
Refers information to the appropriate person such as; applications or sales
Provides a positive cohesive company image when discussing the company and its products with the customer
Ensures customer satisfaction while meeting business objectives
Defines problems : Collects data, establishes facts, and draws valid conclusions
Demonstrates troubleshooting capability and able to explain the status of the repair to the customer
To succeed in this role, you will have the following skills and experience :
BSEE / BSEET preferred, or two year formal education combined with appropriate high tech related experience
Demonstrated repair and troubleshooting skills with imaging equipment (ULS, DXR, IGT, NM, MRI, CT) additional training as needed.
Ability to participate in on-call rotation available to respond onsite 24x7 as needed; shift work day or work alternate shift to support customer schedules and service contracts.
Valid driver’s license is required for this position
Travel up to 50% to the customer site, zone office or identified meeting locations
Average driving is 1 to 4 hours daily
Carries or pulls up to 40 lbs. of test equipment
Lift parts or carries parts weighing up to 100 lbs. (assistance available when lifting items over 50 lbs)
Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility
May work from ladders or scaffolding, on occasion.
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-
based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise.
We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-
being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.