guest services agent - hotel
Hampton Inn by Hilton Sudbury
Sudbury (ON)
4d ago
source : Gouvernement du Canada

Education

Secondary (high) school graduation certificate

Experience an asset

  • Specific SkillsTake, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services;
  • Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties;
  • Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms;
  • Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area;
  • Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients / guests with special needs;
  • Maintain an inventory of vacancies, reservations and room assignmentsBusiness Equipment and Computer ApplicationsWord processing software;
  • Spreadsheet; Multi-line switchboard; Internet; Central reservation system (CRS)Work Conditions and Physical CapabilitiesFast-

  • paced environment; Work under pressure; Attention to detail; Standing for extended periodsPersonal SuitabilityEffective interpersonal skills;
  • Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized

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