Field Support Representative
Ricoh
Montreal, QC, CA
3d ago

Job Description

Field Support Representative

Are you looking for a career with a company that integrates state of the art hardware, software, and consulting and support service?

Ricoh Canada Inc. is a leading provider of document solutions. Ricoh's fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents.

To help you thrive, Ricoh provides an award-winning training program, an excellent support structure, and a comprehensive benefits package.

Ricoh values their employees and want their employees to succeed with their career goals; Ricoh assists with career development by promoting from within the organization and assisting with continuing education!

Ricoh is currently looking for career-oriented individual to support the daily operations of one or more Managed Services locations including any or all of the following : copy production and finish work, operation of a mail centre, maintaining billing logs and reports.

Supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Management Services locations.

Responsible for supporting operational objectives at all existing customer sites within a geographic territory.

DUTIES AND RESPONSIBLILTIES

  • Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures
  • Assist in the training of new and existing employees
  • Maintains accurate, complete and up to date Site Procedure Guides, forms, logs and other Site Branding
  • Collects data for the completion of the monthly management report as directed by the Site Manager / Supervisor
  • Orders paper, toner and other office supplies
  • In the absence of onsite personal, may perform any of, but is not limited to the following duties

    MAIL :

  • Process all incoming and outgoing mail
  • Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations
  • Filing and labeling of documents and other material for storage and retrieval
  • Shipping and receiving including the movement of boxes and or equipment
  • Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite
  • COPY :

  • Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators etc.
  • Performs basic troubleshooting on all equipment used within the Ricoh Centre
  • Assists in the coordinating of work assignments to meet specific deadlines and service deliverables
  • Manage all aspects of the Ricoh Centre in the absence of the Site Manager / Supervisor
  • Performs front desk receptionist duties
  • EDUCATION :

  • High School Diploma or equivalent work experience
  • EXPERIENCE :

  • Minimum 1-2 years of experience working in a mail room or copy centre
  • Require experience in use of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators and related equipment
  • SKILLS :

  • Excellent interpersonal skills with the ability to quickly develop business relationships
  • Strong self-motivation to drive results
  • Excellent communication skills both verbal and written
  • Effective use of Microsoft Office
  • Ability to lift 30+lbs. as necessary
  • About Ricoh Canada

    Ricoh Canada Inc. is a leading provider of document solutions. Ricoh's fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents.

    Ricoh Canada Inc. is a wholly owned subsidiary of Ricoh America's Corporation with its head office located in Toronto, employing over 2,100 employees nation-wide.

    Ricoh is an EEO / Affirmative Action Employer M / F / Disability / Veteran

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