A Victoria’s Secret Brand Operations Supervisor is a values-based leader who leads performance through our core values to deliver the ultimate customer and associate experiences to grow top line sales.
This role reports to the Assistant Store Manager of Brand Operations or the Brand Operations Manager.
Primary Responsibility : The Brand Operations Supervisor has the primary responsibility of driving total store results through the product life cycle.
Culture and Customer : Supports direction and drives performance for primary Best At categories. Supports all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing).
Personally demonstrates and provides coaching to direct reports selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.
Talent : Sources for open roles and schedules interviews for assigned team. Facilitates associate onboarding and completes associate observations.
Operations : Leads execution of all store projects and compliance; including physical inventory, markdowns, re-tickets, and other non-selling related tasks.
Owns organization of cash wrap zone, including, but not limited to : cash wrap standards, audits, inventory, MPOS charging stations, recovery, and line management.
All leaders are responsible for : Functioning as the Customer Sales Lead, demonstrating the ability to coach associates and concurrently leading the customer experience through demonstration and selling.
All leaders are expected to follow all company policy / procedures and execute opening / closing of the store.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
We only hire individuals authorized for employment in Canada.