Under the supervision of the Room division supervisor, the potential candidate has an innate sense of hospitality and aims to excel in order to make the guests’ experience unforgettable.
His career in the field has equipped him to provide the support his team needs to carry out their work. Organized and with an excellent sense of priorities, the head receptionist is actively involved in the smooth running of operations.
Friendly and professional, he has an open and empathic attitude toward customers and promotes effective communication with the internal and external services of the establishment.
Essential job functions :
Support hosting supervisors in the management of the department and ensure the smooth running of operations during their absence;
Apply and enforce policies and procedures related to hospitality and, more generally, the business;
Ensuring guest satisfaction during and after the service and handling complaints, if applicable;
Warmly welcome guests during arrivals and departures;
Collect the administrative aspect and the arrivals and departures service component;
Take phone calls and direct them;
Advise and guide clients in terms of concierge services to maximize their Montreal experience;
Ensure the cleanliness of public places;
Facilitate communication between different shifts;
Observe recurring issues and suggest areas for improvement;
Ensure the confidentiality of the guests;
Participate in the integration and training of new employees at the front desk;
Optimize sales through Upsells;
Manage the inventory of stationery
Qualifications and required skills :
Leadership and decision-making capacity;
Ability to evolve in a multitasking environment while maintaining a positive attitude;
Ability to creatively and professionally handle unforeseen situations.
Minimum of 2 years’ experience as a receptionist in a hotel environment;
Perfect bilingualism both orally and in writing;
Diploma in Hotel Management Studies; an advantage;
Good knowledge of reception software (Opera, an asset);
Good knowledge of the Office Suite;