Customer Service Representative
Vancouver, British Columbia, Canada
14d ago

Business Line : Agriculture and Food

SGS Canada :

Make an impact with SGS! With more than 97,000 employees and 2,600 offices and laboratories across the world, SGS is a silent force working hard behind the scenes to deliver quality and integrity to businesses across nine industries.

As the world’s leader in providing inspection, verification, testing and certification services, Forbes ranked the SGS Group as one of the world’s top multinationals and one of the world’s most innovative companies.

The Dow Jones Sustainability Index has also recognized the SGS Group for its sustainability processes. In Canada, SGS employs over 2,000 team members across 70 locations.

A Day in the Life of a Customer Service Representative in SGS Canada

  • Receive and process customer requests for services
  • Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
  • Check work instructions, method code, reporting, and pricing with respect to sales quotations, client instructions and client profile information.
  • Enter client and lab supplied data into the database system to produce sample labels, work orders, work sheets, and various reports.
  • Issue quotations from standard price lists; Receive, inspect, sort, and label client samples
  • Assist in investigating and resolving both internal / external customer inquiries and complaints with branch manager or supervisor and QA Manager including entering the complaints in case log.
  • Ideal Candidate

  • A minimum of a high school diploma (or equivalent) is required.
  • A post secondary education in a recognized administration or science program would be an asset.
  • Must use good judgment to identify and resolve problems on the job. When in difficulty refer problems to his / her supervisor for resolution.
  • Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment; Able to work well under pressure
  • Candidates should be proficient in using various type of computer software (Word, Excel, etc.).
  • Additional Information

    SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process.

    Accommodations are available on request for qualified candidates during each stage of the recruitment process.

    Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

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