Customer Service Representative
Langara College
Vancouver BC, Canada
2d ago

Permanent, Full Time

This position provides excellent customer service support in the sale of retail course materials (texts, printed modules, software, etc) and general merchandise for all Bookstore Services customers including on-

line via continuing education. The focus of this position is to be a team player on the sales floor, while interacting with customers in person, by phone, mail, e-mail and web-commerce.

For a copy of the position description, please .

Qualifications : Education & Experience

Education & Experience

  • High school completion including courses in computer applications, e-commerce, or related training related to the provision of customer service.
  • One year general retail experience using an integrated POS and integrated inventory system (e.g., WinPRISM). Preference given to candidates with practical experience in a college store, bookstore, or high-
  • volume retail environment.

  • An equivalence combination of education and experience may be considered.
  • Proficiency with point-of-sale system (POS), Microsoft Office (Word, Excel); familiarity with e-mail and the Internet;
  • Banner and database experience preferred.

    Skills & Abilities

  • Good verbal and interpersonal communication skills (including tact and courtesy) are required to excel in a busy team environment.
  • Ability to work independently and as an effective team member.
  • Attention to detail and follow-up skills.
  • Ability to prioritize daily tasks and multi-task among multiple customer demands.
  • Ability to provide excellent customer service.
  • Sound keyboarding skills for database entries, email correspondence and spreadsheets.
  • Keyboarding skills of 40 wpm.
  • Ability to learn new programs such as sophisticated inventory systems.
  • Ability to add, subtract, multiply, and divide numbers with a high degree of accuracy.
  • Ability to maintain records and confidentiality in accordance to organizational policies and procedures.
  • Physical ability to perform job duties such as standing, lifting >
  • 10kg weights, and providing public counter service duties.

    Salary Range : $ 1,456.42 - $ 1,631.57 Bi-Weekly (Pay Grade 15)

    Employee Group : CUPE

    Hours & Days of Work : 9 : 15am - 4 : 45pm. Monday to Friday, however, hours may vary according to the needs of the department.

    This position is not subject to the compressed workweek schedule.

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