Position Summary :
The Housekeeping Supervisor is responsible to oversee and monitor the activities of the custodial and housekeeping staff to maintain the highest standard of cleanliness in the Resorts public facilities.
This position prepares employee schedules, assigns daily work assignments and ensures cleanliness standards are achieved
Key Accountabilities :
Manages housekeeping staff ensuring cleaning duties for hotel rooms and public facilities are assigned and completed
Uses checklist and schedules to ensure daily, weekly, monthly and annual cleaning activities are completed
Works with property maintenance to ensure faulty equipment in room and public facilities are attended too and repaired promptly.
Oversee the internal laundry service for hotel linens
Provides evaluations of employee performance to the Resort and Business Development Manager
Prepares employee schedules; edits timesheets and delegates daily assignments
Prepares, implements and maintains a cleaning schedule for the casino, hotel lobby, hotel rooms, food and beverage outlets, banquet rooms, administration offices and employee areas
Oversees the hiring of employees, working with Human resources on maintaining appropriate staffing levels
Develops and executes training programs for custodial and housekeeping staff
Submits purchase orders to the Property Services Manager for supplies
Works with Property Maintenance Manager to maintain equipment and arrange for necessary repairs
Receives and stores cleaning supplies and equipment
Conducts regular inspections to ensure the highest standards of cleanliness are maintained
Responds to and resolves requests for cleaning services on the floor
Provides regular reports to the Resort and Business Development Manager
Manages other initiatives or duties as required
Education and Qualification Requirements
Grade 12 education or suitable combination of education and experience
Excellent communication skills; both written and verbal
Computer literacy in MS Office
Minimum 2 years of experience in custodial / housekeeping services
Minimum 2 years of managerial / supervisory experience
First Nations experience an asset
Other languages an asset
ASIP, WHMIS and First Aid an asset
Criminal Record Clearance mandatory
Work Environment Considerations
Regular hotel casino environment, non-traditional work hours, standing for long periods of time
Special Working Conditions
The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.
Every team member will follow and support the Core Values, Mission and Guiding Principles of the Stoney Nakoda Resort
Every team member must comply with all requirements of the corporate policies
Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
Adhering to all company and regulatory policies as they relate to functions of the position.