Do you have a passion for creating amazing customer experiences? Are you effective at designing, implementing and facilitating best-
in-class training under tight timelines? We’re hiring someone to join our Learning and Development program at our Head Office in Burnaby, BC!
The Learning and Development Specialist plans, develops and facilitates Learning and Development content. This role focuses on supporting our Corporate, Distribution Centre and Retail teams with their onboarding, skills development, team development, personal development and leadership development needs.
This role will involve content development and facilitation.
Their passion is the successful execution of training programs that make a difference.
As a Learning and Development Specialist you will
Partner with stakeholders and subject matter experts to create and deploy appropriate content
Ensure successful execution of training programs and ongoing maintenance to keep content current
Leverage Instructional Design skills to design and implement customer service centered sales, operational and services training
Leverage and build training in multiple formats including eModules, Webinars, Instructor Led, Job Aids, Performance Support Tools, Social Learning and Peer Training
Research, develop and deliver training and tools to support the business
Provide expertise, coaching and guidance to leaders across the company
We hope you are passionate about
Making learning fun and meaningful
Effective and efficient at implementation and facilitation of content
Delivering amazing customer service
Innovation as a tech company we are constantly changing and evolving; an openness and willingness to embrace change is critical
Having fun while being the best we work hard but play harder.
The experience we need
Bachelor’s Degree in related field or equivalent combination of education and / or work experience required.
Knowledge of Articulate Storyline an asset.
Instructional Design experience a big win.
We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology