Billing Support Representative
LOVE WHAT YOU DO
Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste.
Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.
We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company.
We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.
If you’re looking for a company that takes care of its people and its customers and has a track record of doing big things, get ready to love it here.
What can you expect in this role?
Manage Agency Bill business including payment management, statement keying and reconciliations
Support inquiries through various channels (phone, email) pertaining to pricing, billing and payments in an efficient manner using their knowledge and decision-making authority to effectively resolve broker inquiries in a single contact
Manage broker related commission inquiries
Influencing customer loyalty with professionalism and courtesy to resolve issues
The BSR manages inbound and outbound calls to internal and external customers regarding broker bill processes in a contact centre environment to established service level targets
Responsible for maintaining accurate and detailed financial records according to alignment with the strategic direction of Finance
What do you bring to the role?
University degree, college diploma, or CIP designation
Excellent keyboarding skills
Demonstrates professionalism, courteous in all interactions and remains calm under pressure
Strong verbal and written communication skills.
Responsible for maintaining accurate and detailed financial records according to company procedure
Excellent organizational, time management and analytical skills and attention to detail are critical in this role.
Works well independently and in a team environment and manages effectively in a fast-paced environment
Demonstrates accountability to provide resolution
Preference will be given to French bilingual candidates
Successful clearance of a background checks including credit & criminal checks along with business references
This position can be located at our Riverbend or Montreal locations.
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Go ahead and expect a lot you deserve it.
We offer :
Competitive salaries, with potential for an annual raise and bonus
Pension and savings programs, with company-matched RRSP contributions
Generous time away, including vacation and personal needs days
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Two annual wellness campaigns participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
An unlimited employee referral bonus program
Flexible work schedule
Discounts on products and services