Billing Support Representative
Economical Insurance
Brossard, QC
1d ago

Description

Billing Support Representative

LOVE WHAT YOU DO

Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste.

Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company.

We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people and its customers and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

  • Manage Agency Bill business including payment management, statement keying and reconciliations
  • Support inquiries through various channels (phone, email) pertaining to pricing, billing and payments in an efficient manner using their knowledge and decision-making authority to effectively resolve broker inquiries in a single contact
  • Manage broker related commission inquiries
  • Influencing customer loyalty with professionalism and courtesy to resolve issues
  • The BSR manages inbound and outbound calls to internal and external customers regarding broker bill processes in a contact centre environment to established service level targets
  • Responsible for maintaining accurate and detailed financial records according to alignment with the strategic direction of Finance
  • What do you bring to the role?

  • University degree, college diploma, or CIP designation
  • Excellent keyboarding skills
  • Demonstrates professionalism, courteous in all interactions and remains calm under pressure
  • Strong verbal and written communication skills.
  • Responsible for maintaining accurate and detailed financial records according to company procedure
  • Excellent organizational, time management and analytical skills and attention to detail are critical in this role.
  • Works well independently and in a team environment and manages effectively in a fast-paced environment
  • Demonstrates accountability to provide resolution
  • Preference will be given to French bilingual candidates
  • Successful clearance of a background checks including credit & criminal checks along with business references
  • This position can be located at our Riverbend or Montreal locations.
  • We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

    Go ahead and expect a lot you deserve it.

    We offer :

  • Competitive salaries, with potential for an annual raise and bonus
  • Pension and savings programs, with company-matched RRSP contributions
  • Generous time away, including vacation and personal needs days
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Two annual wellness campaigns participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
  • An unlimited employee referral bonus program
  • Flexible work schedule
  • Discounts on products and services
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