Technical Support Analyst
Latitude Geographics Group Ltd
Victoria, Canada
6d ago

Victoria, BCOur product support team is a group of highly specialized analysts who provide B2B support, informed advice, and insight for Geocortex Web-

based Mapping applications to our clients and partners around the world.This challenging role involves a low volume of requests per day (approximately 10-

20). Resolution involves technical and often complicated solutions that require research, code analysis, systems analysis and / or lengthy remote support sessions with our highly skilled customers.

Responsibilities : Provide world-class support services to our diverse and highly skilled customer base; from GIS professionals to IT experts.

Work directly with our customers and partners, via phone and email, to troubleshoot and resolve issues related to a Geocortex implementation and the prerequisite infrastructure.

Provide consulting to customers on how best to achieve their goals with Geocortex. This includes analysis and implementation of their requirements.

Track and manage support activities using Salesforce.com.Actively participate with customers via our online Geocortex Support Center.

Contribute to our forums, knowledge base and code gallery to foster a vibrant online community.Work with the Development and Quality Assurance teams to advocate on behalf of our customers.

Perform other duties and special projects as required.Requirements : Enthusiasm and a passion for technology; with an eagerness to solve complex software issues.

You like to solve a puzzle, even if sometimes there is a piece or two missing.A genuine dedication to customer care / service.

You genuinely like to help people, and find it makes you happy when you make a customer happy.Excellent technical and logical troubleshooting skills.

Familiarity with some of these technologies : JavaScript, HTML5, CSS, Proxies, Firewalls and related networking technologies.

Exceptional communication skills.Experience with Windows operating system configuration.Aptitude for learning new technologies with minimal supervision.

Would love to see : Experience providing remote software support for an integrated enterprise level software solution.Experience supporting a web-

based software application suite.Practical experience with Microsoft Windows Server, IIS, and SQL Server.Experience with Visual Studio Team Services, Salesforce, C#, .

NET and Python.A clear understanding of GIS and cartographic theory and related applications.Proficiency in multiple languages.

Post-secondary background in computer science or equivalent experience.Our PerksTeam / Career GrowthTop-notch colleagues that like and respect one anotherWe listen to peoples' ideas and act on themA supportive environment with opportunity for training, professional development and advancementChallenging, interesting workCutting edge technology (that makes the world a better place)Bottomless book budgetCompany summer and winter parties (that are fun to attend)ReputationWe're recognized experts in our field people around the world seek us outOur clients like usWe're debt-

free and profitableWe only take on ethical projects (our software license agreements even tie in the UN Declaration of Human Rights, the Geneva Conventions of 1949, and / or the Geneva Protocols of 1977)Fair, equitable salaries, a good group benefits program, and profit sharingOfficeA cool "non-

Office Spacey" downtown location overlooking Victoria's Inner HarbourCompany ocean kayaks stored at a nearby marina (a five minute walk away)An amazing rooftop patio (complete with BBQ and ping pong table)Secure bike storage & showersLunchtime yoga on Wednesdays and FridaysThursday lunchtime speakers (lunch supplied)Good coffee (we know how important this is) and free healthy snacksEveryone likes a list, but let’s get real : We’re a great place to build your career.

We’re comfortable going on record saying that this is an awesome place to work. We hire and retain great people, pay fairly, and make our company the kind of place employees enjoy coming to every day.

We reward top performers and stay true to doing right by everyone. Since 1999, we’ve built our business based on steady, sustainable growth we’re growing and think our future is bright!Note : To avoid potential formatting issues, we recommend that you upload your resume and cover letter as pdf files.

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