Part of the product organization, Visa Innovation & Design is a client facing organization that sets Visa’s public innovation agenda, supports our clients accelerate their innovation agenda and transform their consumer digital experiences, and promotes hands on incubation and rapid prototyping to demonstrate the art of the possible for clients and partners.
Innovation & Design runs innovation centers in various regional offices, this function focuses on Visa’s North America region.
The Innovation & Design team (I&D) is looking for a talented individual to lead and support to our client Innovation Engagements (Co-
creation) in North America as well as work on new product development projects. The individual should be able to work independently on large responsibilities within critical client or business projects.
The successful candidate will be responsible for working across functions (e.g., design, technology, products, etc.) and with Visa’s client issuers, merchants, end consumers and partners.
This role will be highly client facing. This role reports to the Senior Director of Innovation and New Product Design & Development in the North America Innovation Center.
The Director will be responsible for specific human centered design projects (from inception through testing). The role requires the person to be part of a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional.
In addition, he / she will be part of a team that brings a structured approach and the ability to communicate highly complex information to both a technical and non-
technical audiences. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun!
Lastly, the person should be a SWAN someone who is smart, works hard, ambitious and nice!
creations, providing clear vision, direction, and allocating roles based on skills, strengths and needManage junior team members assigned on project (e.
g, Analyst, Designer) assigning specific tasks, defining timeline, and reviewing deliverables Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs Coordinate with Innovation Ops team logistics of client engagements (e.
g., Venue, Agenda, etc.) Facilitate co-creation and design sprints in the center
Lead synthesis and summarizing of content for executive audiences
first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.
g., what problem are we trying to solve? What impact do we want to have? What are possible solutions? What context and constraints do we need to keep in mind?)
Works with designers + design technologist to make things tangible / real versus theoretical
This includes working closely with our partners to develop strategies, timelines, and operational models that appropriately consider the organizational needs, aspirations, business realities
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.