No one size fits all’ when it comes to finding the perfect sleep experience for customers and that’s why at Bensons for Beds we put Sleep Wellness™ at the heart of everything we do.
With nearly 70 years of retail and 100 years of manufacturing experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience.
We have 190+ locations across our retail, manufacturing and distribution sites, employing c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission of becoming the market leading bed retailer with a strong omnichannel presence.
In return for your contribution to the team’s performance, we offer a competitive base salary plus all these extra benefits :
Employee discount scheme for Bensons products
Perks’ discounts from numerous high street and online retailers and service providers to save you money on your everyday purchases and bigger expenses such as holidays and travel, electrical goods, motoring and leisure products etc.
Pension scheme provided by Legal & General
Healthshield cashback options for Health and wellbeing services (dental, optical, virtual GP, other hospital services and more)
Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
Learning and development programmes to gain new knowledge and skills
Career progression access to internal opportunities to build your career within Bensons for Beds
Long service awards and Love to Shop’ voucher rewards to spend as you like
28 days holiday , rising to 31 after 2 years’ service
The Job Role
To deliver service excellence within the customer contact journey
To deal with customer complaints effectively and efficiently
To consistently delight customers (internal and external) in every contact they make with us, either written or verbal
To respond to customer calls and correspondence within agreed service levels
To accurately log conversation notes during the call
To resolve complaints to a high standard and maintain the reputation of Bensons For Beds
To be bold enough to make decisions and take ownership when resolving customer complaints
To manage and action administrative duties in line with the business standards on processes
To complete various management reports
To communicate with stores, DCs and suppliers regarding required information and changes to procedures
To achieve targets and KPIs as set by the Leadership Team and CS Managers
To uphold company policies and procedures wherever possible
What we are looking for in our Customer Service Assistant
It is essential that you have experience in customer services. Experience in complaint handling is also desirable.
Knowledge & Skills :
Basic IT Skills are essential
The ability to use a number of microsoft packages would be advantageous.
Ability to work as part of a team or individually
Excellent verbal and written communication
Your place in our world
Costomer Service Team LeaderCustomer Service Assistant
If this sounds like you, we would love to have a chat