Customer Service Assistant
Bensons for Beds
Kent Region
4d ago

Our Company

No one size fits all’ when it comes to finding the perfect sleep experience for customers and that’s why at Bensons for Beds we put Sleep Wellness™ at the heart of everything we do.

With nearly 70 years of retail and 100 years of manufacturing experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience.

We have 190+ locations across our retail, manufacturing and distribution sites, employing c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission of becoming the market leading bed retailer with a strong omnichannel presence.

Our Benefits!

In return for your contribution to the team’s performance, we offer a competitive base salary plus all these extra benefits :

  • Employee discount scheme for Bensons products
  • Perks’ discounts from numerous high street and online retailers and service providers to save you money on your everyday purchases and bigger expenses such as holidays and travel, electrical goods, motoring and leisure products etc.
  • Pension scheme provided by Legal & General
  • Healthshield cashback options for Health and wellbeing services (dental, optical, virtual GP, other hospital services and more)
  • Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
  • Learning and development programmes to gain new knowledge and skills
  • Career progression access to internal opportunities to build your career within Bensons for Beds
  • Long service awards and Love to Shop’ voucher rewards to spend as you like
  • 28 days holiday , rising to 31 after 2 years’ service
  • The Job Role

  • To deliver service excellence within the customer contact journey
  • To deal with customer complaints effectively and efficiently
  • To consistently delight customers (internal and external) in every contact they make with us, either written or verbal
  • To respond to customer calls and correspondence within agreed service levels
  • To accurately log conversation notes during the call
  • To resolve complaints to a high standard and maintain the reputation of Bensons For Beds
  • To be bold enough to make decisions and take ownership when resolving customer complaints
  • To manage and action administrative duties in line with the business standards on processes
  • To complete various management reports
  • To communicate with stores, DCs and suppliers regarding required information and changes to procedures
  • To achieve targets and KPIs as set by the Leadership Team and CS Managers
  • To uphold company policies and procedures wherever possible
  • What we are looking for in our Customer Service Assistant

    It is essential that you have experience in customer services. Experience in complaint handling is also desirable.

    Knowledge & Skills :

  • Basic IT Skills are essential
  • The ability to use a number of microsoft packages would be advantageous.
  • Ability to work as part of a team or individually
  • Excellent verbal and written communication
  • Your place in our world

    Costomer Service Team LeaderCustomer Service Assistant

    If this sounds like you, we would love to have a chat

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