Guest Service Agent
Sandman Hotel Group
Smithers, BC, CAN
3d ago

JOB REQUIREMENTS :

  • High School Diploma, G.E.D. or equivalent
  • 1 year of experience as a Hotel Front Desk Clerk Preferred
  • Experience in all aspects of customer service and people management
  • Strong working knowledge of accounting practices and principles
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to effectively communicate both verbally and in writing
  • DUTIES :

  • Responsible for checking guests in and out of the Hotel.
  • Issues room keys, pamphlets, discount cards, etc.
  • Answers various questions from guests and arranges transportation for guests.
  • Computes bills, collects payment and makes change for guests.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
  • Write all wake-up call requests on specified form
  • Complete welcome calls.
  • Clean and tidy front desk area.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and / or clients about special activities.
  • Observe and report any security issues to the Manager.
  • APPLICABLE SKILLS :

  • Excellent customer relations.
  • Must have time-management skills.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.
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