Presentation Technologies -Implementation & Support ( Audio Visual Installer)
University of Waterloo
Waterloo, Ontario, CA
3d ago

Term : 1 year

The Presentation Technologies Specialist Implementation and Support position is responsible for providing specialized technical and customer services where presentation services such as, audio, video, other related technical systems are required.

This position acts as a technical resource, and is responsible for : installing, supporting, maintaining and troubleshooting presentation technology systems, and for providing user training and immediate support.

Additionally, this position performs other Presentation Technologies group duties as capacity and priorities determine such as event support, equipment setup, event operational support and troubleshooting, and other tasks assigned by the Presentation Technologies Manager

There are 2 positions available for this role.

Client Support

Provides daily over the phone (using remote control tools) or onsite technical support with the least amount of classes disruption

Performs user training on specific aspects of presentation system operation as requested and answers any questions the user may have


Performs complete Presentation System installations

Test, troubleshoot and service installed presentation systems and components

Performs complete preventative and maintenance tasks

Provides user training with the goal of improved user adoption and work efficiency

Assists with integration of fixed installation systems with portable equipment, to meet event technology needs

Ensures that all E-Classroom technologies (audio, video, IT, control, lighting) needed for lectures are properly configured and in optimal working condition

Documents instances of equipment failure , repair, installation and removal

Ensures that all legal, and health and safety obligations are adhered to

Performs other duties as assigned by the Presentation Technologies Manager

Technical Support

Assists faculty, instructors, and other users in the general use of media presentation technologies

Alerts the appropriate IT system support staff of presentation and related technical service outages, and other problems

Provides end users and other personnel with training and assistance, as required

Installs, configures and operates a broad range of equipment used in the media presentation industry

Performs e-classroom equipment installation, repair and maintenance

Installs and terminates low voltage cabling as applies to the industry

Continues to acquire knowledge and develop skills in response to changes in the industry


  • Relevant technical education and or certification required
  • Industry and manufacturer certifications are a significant asset
  • Valid provincial driver’s license is an asset
  • Minimum of 2 years field experience installing, and troubleshooting presentation media systems
  • Experience providing related technical support in a high volume, fast-paced response environment
  • Knowledge of technical theory and installation practices related to presentation technologies, signal transmission (analog and digital), lighting, computing, and networking.

  • Hands-on experience (intermediate level) with the following : powered and passive speakers; mixing consoles; wireless and wired microphones;
  • data projectors; projection lens to screen ratio; signal flow; video switching; lighting boards; basic electrical knowledge;
  • basic knowledge of rigging; ability to read and interpret floor plans, schematic and technical drawings; setup and operation of videoconferencing technologies;
  • setup, troubleshooting and configuring of room control system technologies. Ability to set up, maintain, and troubleshoot purpose-specific computer networks, hardware and software applications.

    Working knowledge of basic hand tools

  • Intermediate Word, Excel, PowerPoint Skills. Hands on experience with control systems / media systems configuring and commissioning (Crestron, Qsys);
  • CTS certification an asset

    Equity Statement

    The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission.

    We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples.

    The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

    The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees.

    The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and / or Inuit / Inuk, Black, racialized, a person with a disability, women and / or 2SLGBTQ+.

    All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

    The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp uwaterloo.

    ca or 519-888-4567, ext. 35935.

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