Term : 1 year
The Presentation Technologies Specialist Implementation and Support position is responsible for providing specialized technical and customer services where presentation services such as, audio, video, other related technical systems are required.
This position acts as a technical resource, and is responsible for : installing, supporting, maintaining and troubleshooting presentation technology systems, and for providing user training and immediate support.
Additionally, this position performs other Presentation Technologies group duties as capacity and priorities determine such as event support, equipment setup, event operational support and troubleshooting, and other tasks assigned by the Presentation Technologies Manager
There are 2 positions available for this role.
Provides daily over the phone (using remote control tools) or onsite technical support with the least amount of classes disruption
Performs user training on specific aspects of presentation system operation as requested and answers any questions the user may have
Performs complete Presentation System installations
Test, troubleshoot and service installed presentation systems and components
Performs complete preventative and maintenance tasks
Provides user training with the goal of improved user adoption and work efficiency
Assists with integration of fixed installation systems with portable equipment, to meet event technology needs
Ensures that all E-Classroom technologies (audio, video, IT, control, lighting) needed for lectures are properly configured and in optimal working condition
Documents instances of equipment failure , repair, installation and removal
Ensures that all legal, and health and safety obligations are adhered to
Performs other duties as assigned by the Presentation Technologies Manager
Assists faculty, instructors, and other users in the general use of media presentation technologies
Alerts the appropriate IT system support staff of presentation and related technical service outages, and other problems
Provides end users and other personnel with training and assistance, as required
Installs, configures and operates a broad range of equipment used in the media presentation industry
Performs e-classroom equipment installation, repair and maintenance
Installs and terminates low voltage cabling as applies to the industry
Continues to acquire knowledge and develop skills in response to changes in the industry
Knowledge of technical theory and installation practices related to presentation technologies, signal transmission (analog and digital), lighting, computing, and networking.
setup, troubleshooting and configuring of room control system technologies. Ability to set up, maintain, and troubleshoot purpose-specific computer networks, hardware and software applications.
Working knowledge of basic hand tools
CTS certification an asset
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission.
We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples.
The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees.
The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and / or Inuit / Inuk, Black, racialized, a person with a disability, women and / or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp uwaterloo.
ca or 519-888-4567, ext. 35935.