OK Tire Stores Inc. has been part of the Canadian landscape since 1953 and has grown to over 300+ locations in Canada. Each OK Tire store is independently owned and operated and relies on the skills & experience of our Customer Service Team to provide them with product information!
OK Tire Stores Inc.
This position is part of a 3 person team that answers incoming calls from our Dealers regarding product availability, product application, delivery / shipment questions, etc.
If you LOVE being an endless pit of knowledge & in this case about TIRES this may be the perfect fit for you. Please read on
As a Customer Service Representative, you will :
Answer incoming calls from our Dealers and Wholesale accounts as well as make outbound calls to follow up on orders, programs or other items
Ensure customer satisfaction throughout the process
Process orders received by telephone, fax or through the website
Contact / order inventory direct from our local suppliers
Liaise with the Credit department
Administrative data entry processing for a variety of job related tasks including receipt of incoming goods, stock transfers, credits, etc
Review and manage customer back-orders, miss-shipments and invoice discrepancies
Qualifications : Qualifications
In addition to 2-5 previous customer service / order desk or call center experience, you have :
Excellent telephone manner, communication, negotiating and resolution skills
Must be fluently bilingual French / English; reading, writing & speaking
Strong attention to detail and accuracy including mathematical aptitude
Able to multi-task and handle multiple priorities on a daily basis
Demonstrated ability to succeed in a fast paced environment and work with tight deadlines
Results driven team player who will foster a positive team work environment
Sound knowledge of computer systems, office systems and multi-line telephone system
Preference will be given to persons with previous tire / automotive industry knowledge
In return, we offer an excellent compensation program including a benefits package, competitive salary, RRSP program, profit sharing and health & wellness spending account.
Interested? Please send your cover letter and resume ASAP!
We thank all applicants for their interest, however, only those selected for an interview will be contacted.