Our client, a leading Canadian banking insitution, is looking for Call Center Reps for their Insurance department. We are looking for customer service professionals that are eager to learn and looking to get into the banking industry.
Previous call center or banking experience is preferred.
Contract term : 6 months (extension possible)
Pay rate : $20.41 / hr + $2.25 / hr shift premium for evening shift
Full-time : 37.5 hours
Schedule : Monday - Friday, 3 : 00pm-11 : 00pm; Saturday, 8 : 00am-6 : 00pm
Must Have :
1 year of customer service, sales, or call center experience
Customer service skills with the ability to quickly develop rapport
Excellent communication, verbal and written
Ability to multi-task
Analytic and problem solving skills
Ability to work in a fast-paced environment
Nice to Have :
College or University Diploma
Bilingual, French and English (highly preferred)
Job Responsibilities :
Provide Legendary customer experience via inbound call, following appropriate authentication and risk assessment protocols.
Advise customers on payment amounts, methods, dates and fees of payments; policy renewals dates of existing policies, reprinting of statements;
proof of insurance; mail / email / fax proof of insurance.
Meet required call quality, compliance, call handle time, calls per hour, cross sales and call productivity goals.
Demonstrate professionalism and leadership during all interactions; taking ownership of customer problems and provide first contact resolution at every opportunity.
Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customerconcerns are being handled appropriately, while working a dynamic fast pace environment.
Promotes client loyalty through attention to detail and relationship-building
Achieve referral quote (cross-sell) objectives through inbound phone calls, conduct assessment of potential insurance needs, cross-sell a quote and successfully transition customer to a licenced Advisor.
HOW TO APPLY :
Please send your resume to careers gc-employment.com with the subject line Banking Call Center Rep Halifax