Banking Call Center Rep
Great Connections
Halifax Nova Scotia
6d ago

Our client, a leading Canadian banking insitution, is looking for Call Center Reps for their Insurance department. We are looking for customer service professionals that are eager to learn and looking to get into the banking industry.

Previous call center or banking experience is preferred.

Contract term : 6 months (extension possible)

Pay rate : $20.41 / hr + $2.25 / hr shift premium for evening shift

Full-time : 37.5 hours

Schedule : Monday - Friday, 3 : 00pm-11 : 00pm; Saturday, 8 : 00am-6 : 00pm

Must Have :

  • 1 year of customer service, sales, or call center experience
  • Customer service skills with the ability to quickly develop rapport
  • Excellent communication, verbal and written
  • Ability to multi-task
  • Analytic and problem solving skills
  • Ability to work in a fast-paced environment
  • Nice to Have :

  • College or University Diploma
  • Bilingual, French and English (highly preferred)
  • Job Responsibilities :

  • Provide Legendary customer experience via inbound call, following appropriate authentication and risk assessment protocols.
  • Advise customers on payment amounts, methods, dates and fees of payments; policy renewals dates of existing policies, reprinting of statements;
  • proof of insurance; mail / email / fax proof of insurance.

  • Meet required call quality, compliance, call handle time, calls per hour, cross sales and call productivity goals.
  • Demonstrate professionalism and leadership during all interactions; taking ownership of customer problems and provide first contact resolution at every opportunity.
  • Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customerconcerns are being handled appropriately, while working a dynamic fast pace environment.
  • Promotes client loyalty through attention to detail and relationship-building
  • Achieve referral quote (cross-sell) objectives through inbound phone calls, conduct assessment of potential insurance needs, cross-sell a quote and successfully transition customer to a licenced Advisor.

    Please send your resume to careers with the subject line Banking Call Center Rep Halifax


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