Service Manager Opportunity in Langley, BC
Talon Recruiting
Langley, BC, Canada
3d ago

Talon Recruiting has partnered with a leading overhead crane manufacturer. Together we are in search of a Service Manager to join their team in Langley, BC.

This is a great opportunity for someone who enjoys working in a fast-paced environment with a strong potential for future growth and career advancement.

Job Summary

As a Service Manager you will bring expertise and responsiveness to the table every day on a team dedicated to world class customer service and solutions.

You are passionate and committed to our current and future success in the ever-changing world of work.

The successful candidate is entrepreneurial, passionate, dynamic and action-oriented, possesses good business sense, excellent judgment enhanced by a sharp practical sense, decisiveness and a sense of priorities and urgency.

They appropriate and apply the principles of health, safety, security and the environment.

Competencies

  • Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
  • Client / Customer Focus - Provides superior service to both internal and external customers.
  • Communication - Expresses and transmits information with consistency and clarity.
  • Organization - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
  • Ownership - Takes pride in the work that is accomplished, and understands the function of tasks within the larger picture of the organization.
  • Ensures deadlines are met and work is completed properly.

  • Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
  • Resourceful - Responds to difficult situations or workplace requirements by using the available tools and information to support decisions and solutions.
  • Time Management - Balances a myriad of tasks; prioritizes duties as needed.
  • Safety Procedures Working knowledge of all company safety systems applicable to employees manufacturing cranes.
  • Responsibilities

  • Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.
  • Develops, maintains and improves the relationship with the clients through attentiveness to the client’s needs, properly evaluating said needs and providing clients with the required assistance.
  • Drive customer service excellence. Support and work with our technicians to ensure our customers' needs are met or exceeded.
  • Support service quotations for repairs and inspections, scope and estimate projects in a timely manner, following established guidelines.
  • Provide project management support and field supervision for major projects.
  • Direct and assist Planners with the planning and scheduling of service work for the existing service workforce.
  • Provide managerial support to the technician workforce. Address performance issues, documenting as required.
  • Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
  • Ensure time entry and expense reports are complete, accurate and approved.
  • Ensure quality control program is administered in accordance with company policy.
  • Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
  • Ensure branch employees receive appropriate levels of training.
  • Follow all established safety rules and procedures, including those established by the customer.
  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting, and monitoring expenses).
  • Analyze market trends to further develop scalable and strategic operations practices.
  • Execution of the applicable KPI’s per company standard.
  • COMPENSATION

  • Competitive salary + bonus
  • Health Insurance
  • Dental and Vision Coverage
  • Paid vacation / Time Off
  • RRSP Matching
  • Vehicle allowance
  • Please send resumes to nate talonrecruiting.com.

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