TDS Operations Analyst I
TD Bank
Toronto, ON
2d ago

Company Overview

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Department Overview

Global Operations and Business Services is the core of TD Securities that provides risk management and control functions for sales and trading, Investment, corporate and retail banking.

Our mission is To Deliver World Class Service’ to our Global clients as we place a focus on people, innovation and operational excellence.

To achieve this we need great people who are creative, customer-focused and have a continuous improvement mindset. Our diverse and dynamic team of professionals is divided into five main functional areas : Global Capital Market Operations, Financing Operations, Payment and Correspondent Banking Services, Business Services, and Change Delivery.

The Foreign Exchange (FX) Operations team is part of Capital Market Operations and partners with the front office and other areas within TD Securities globally to mitigate risk, penalty and loss for TD and our clients.

FX Operations is a Global team that performs operational risk identification and assessment and works to protect the accuracy and efficiency at every step of the FX Trade lifecycle.

The team is heavily involved in strategic initiatives, business development, and process improvements to drive efficiency, improve client service levels and reduce risk.

Job Description

The successful candidate will be responsible for providing operational risk and control functions for the FX business including trade confirmations, allocations, settlements and investigations.

The incumbent will collaborate daily with cross functional teams, Global partners and clients in Toronto, New York, Singapore and London to mitigate risk and provide a seamless client service experience.

The Analyst will actively participate with Front office partners to discuss business trends and build both client relationships and product development to provide trusted advice and legendary experiences to our clients.

This position is also responsible to explore and deliver process improvements to drive efficiency and streamline the FX trade lifecycle.

Key accountabilities of the position are :

  • Manage the day-to-day operations of the FX trade lifecycle such as Trade allocations, confirmations, settlements and / or investigations are performed accurately and exceptions are escalated to avoid loss to TD or our clients.
  • Organize and control the activities of the Operation Officers
  • Gain a comprehensive understanding of the end-to-end FX trade lifecycle by interacting with multiple Trading Desks and Global partners in order to work toward the shared goal of risk mitigation and deliver on stakeholder and client expectations Track and monitor operating risk issues for the business and assist in the development of key risk and control indicators related to confirmations, settlements and cash break monitoring
  • Resolve daily operational issues determining appropriate resolution ensuring the Bank / clients are not exposed to any significant penalty / loss by exercising tact and diplomacy and maintaining good customer relations.
  • Report operational risk issues and decisions to senior management and investigate root causes of operational risks and provide support to mitigate risk
  • Maintain documentation for risk management and risk policies and procedures. Keep abreast of latest operational risk management techniques and industry best practices.
  • Contribute to a culture of innovation by actively seeking ways to drive efficiency, improve customer service levels and mitigate risk
  • Evolve operating model by increasing collaboration, communication, empowerment and accountability
  • Develop strong relationship with key stakeholders and business partners by addressing issues / concerns in timely manner
  • Work closely with business partners to execute a number of critical projects and initiatives and actively participate in developing, testing and implementing new or enhanced processes and other process improvement initiatives.
  • Work closely with global operational teams to ensure consistent processes and procedures and a unified Global FX Model.
  • Daily collaboration with cross functional teams and partners globally to identify key business opportunities and play a vital role in driving change and execute on our key initiatives
  • Client Focused and effectively handle difficult requests, build trusting, long-term relationships with clients and partners, manage expectations as well as being able to view problems through the eyes of the client
  • Support the TDS culture of community involvement and giving
  • Demonstrate broadening and expanding your skills and knowledge and development plan
  • Requirements

    Excellent communication and interpersonal skills

    Intellectual curiosity, passion for innovation and simplification

    Design, creativity and problem solving skills

    Aptitude for building relationships and ability to communicate complex issues to a wide array of business partners with differing levels of product experience

    Self-motivated and proactive team player, who takes ownership and accountability Strong organizational skills and the ability to effectively manage competing priorities in a fast paced environment

    Proven analytical skills, problem solving ability, and meticulous attention to detail Strong sense of teamwork

    Commitment to excellence and client service


    Ability to develop and maintain positive relationships with a network of contacts throughout the banking industry and act as a consultant to the different groups within the Bank such as Front Office, Credit, Finance and Technology


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

    We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

    If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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