Medical Secretary - WPMC
Sinai Health System
Toronto, ON, CA
1d ago

Job Description

In 2015, Bridgepoint Active Healthcare, Circle of Care, Lunenfeld-Tanenbaum Research Institute and Mount Sinai Hospital, came together to form Sinai Health System and leverage our collective expertise and create a system that better responds to the changing needs of our patients, families and clients.

Sinai Health has a bold vision and strategy for the future : To create Canada's leading health system pushing the boundaries to realize the best health and care for complex patients.

A key enabler of this vision is Sinai Health’s People Plan which provides an explicit commitment to our people about our commitment to creating a workplace culture and environment that is safe, caring, equitable, compassionate and accountable in order to ultimately provide optimal care to patients and their family caregivers.

To support us on our journey, Sinai Health System is looking for an experienced and dedicated Medical Secretary to support a busy and dynamic clinical practice within the Wasser Pain Management Clini c, of the Department of Surgery and Oncology at Mount Sinai Hospital .

In this role, the successful applicant will be expected to exercise sound judgment and independence while managing the day-to-day related Ambulatory administrative activities.

The Medical Secretary will demonstrate a strong commitment to quality customer service, applying excellent problem solving and communication skills to ensure efficient and effective quality services are being provided to the patients within the Wasser Pain Management Clinic at Mount Sinai Hospital.


  • Scheduling and coordination of patient appointments with timely follow up as required.
  • Preparation and maintenance of patient charts, including orderly filing of all results and correspondences received.
  • Ensuring patient charts and related documentation are prepared for scheduled clinics.
  • Review of telephone, facsimile, surface mail and email messages including charting and physician notification in timely manner as required.
  • Supports and contributes to quality initiatives and other quality metric indicators.
  • Timely maintenance of billing for procedures not covered by OHIP.
  • Supports the preparation and reconciliation of OHIP and billing information.
  • Supports the coordination of timely correspondence including medical, legal, insurance and other requests.
  • Maintenance of physician calendars and schedules.
  • Functions in the front line, public relations role providing timely, friendly and informative service.
  • Works collaboratively with other administrative support staff.
  • Participates in other administrative duties as assigned.
  • Job Requirements

  • Successful completion of a college diploma in a related field from an accredited educational institution.
  • Minimum of two (2) years of related experience preferably working within an Ambulatory Care environment
  • Applicants with proven equivalent related training and experience may be considered.
  • Proficiency with medical terminology and medical dicta-typing preferred.
  • Proficient in Microsoft Word, Excel, Power Point, Outlook.
  • Strong work ethic; positive, client focused attitude; superior professionalism; dependability and reliability; demonstrated commitment to providing outstanding customer service in a fast-paced environment.
  • Superior written / oral communication and presentation skills; excellent interpersonal and relationship building skills;
  • ability to effectively convey factual information and detailed explanations.

  • Superior time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high quality work.
  • Strong ability to function independently and interdependently within a large team.
  • Proven problem solving skills and ability to prioritize, manage and process a varied workload with a superior level of accuracy.
  • Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and / or in responding to inquiries.
  • Demonstrated satisfactory work performance and attendance history.
  • Open Date 11 / 20 / 2019 Posting Deadline 2 / 29 / 2020

    All applications must be submitted by no later than 4 : 00 p.m. of the posting deadline date.

    Sinai Health is committed to fostering a culture and environment that is safe, caring, equitable, compassionate and accountable in order to provide optimal care to patients and their family caregivers.

    As such, all employees will follow safe work practices and comply with the roles and responsibilities that are outlined with respect to health and safety policies, procedures and training.

    In accordance with Sinai Health policy and legislated health and safety requirements, employment is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases.

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