Location : Toronto
Employment Status : Full-Time
Salary : TBD Based on Experience
Vacation : Yes
Hour Operation : Monday to Friday (9 : 00am to 5 : 00pm)
Contact Center Sales Leader
SinglePoint has been providing specialized call center services to North American businesses since 1947.
Are you entrepreneurial, energetic, and competitive? If you want to roll up your sleeves and take ownership of this opportunity apply today! We are searching for a highly motivated, enthusiastic, and committed Sales Leader.
Acting as a change agent, the Sales Leader is responsible for driving a best in class sales culture within a fast-paced customer centric call center environment.
Directly reports to the Operations Manager and has a dotted line to the VP of Global Operations.
Listens to telephone calls to assess best practices of frontline employees.
Assists in the development of models and tools that enable frontline employees to adapt their performance to match unique types of customers.
Provides on-going coaching to Agents and Supervisors about applying the proven sales call flow.
Supports the development of any appropriate performance support practices such as coaching, communication, assessment, recognition, and rewards.
Provides feedback to supervisors about employee performance to enable supervisors to coach and evaluate employees more effectively.
Provides behavioral coaching to front-line supervisors to build leadership capabilities essential to leading front line sales and care retention teams.
Including development in the areas of effective meeting / huddle facilitation, group, and individual coaching for continuous performance improvement.
Experience / Qualifications :
3 years in a fast-paced Sales role
Excellent ability to coach others
Excellent oral and written communication skills
Excellent organizational and follow up skills
Ability to quickly make decisions independently
Must be a team player - able to handle ambiguity, and anticipate and react to changes quickly
Product and line of business knowledge / experience preferred