Salesforce Administrator
TeraGo Networks Inc.
Thornhill ON, Canada
12d ago

TeraGo provides networking and core infrastructure solutions for Canadian businesses. We’ve got you covered from Cloud and Connectivity, to Redundancy and Disaster Recovery.

Reporting to the Director, Sales Operations, the Salesforce Administrator will be responsible for the configuration and maintenance of the SalesForce.

com platform. The candidate will serve as the subject matter expert and keep current on new releases and AppExchange solutions.

Responsibilities & Accountabilities :

  • Management and setup of users, profiles, user permissions, workflows, fields, and other application related management
  • Support the multiple departmental teams with customized reporting and dashboards
  • Create and manage reports
  • Manage system change without interruption to users
  • Ensure data integrity by merging duplicate leads, contact and accounts; performing mass uploads and updates of data as required;
  • removing unnecessary fields and data

  • Support the sales team and management with forecasting
  • Research changes in upcoming releases of and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity
  • Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts regarding configuration, process, workflow, and reporting
  • Key contact for troubleshooting and incident management
  • Analyze issues (including data and processes) and identify opportunities for system and process optimization
  • Handle on-going customization / alteration of
  • Monitor application storage usage and archive data as needed
  • Maintain data, systems, security, and integrity
  • Performs / participates in data validation and system testing
  • Works with business resources in process development
  • Provides end-user training and support
  • Education & Experience :

  • University level degree or relevant work experience
  • 3 5 years of Salesforce Administrative Experience
  • administrator certification required
  • Proven ability to utilize as a sales analysis tool
  • Experience in a similar industry is an asset
  • Previous re-engineering experience updating an existing configuration to provide solutions for reporting, workflows and enhanced functions
  • Experience creating business requirements documents (BRD’s)
  • Sales financial planning experience is an asset
  • Skills & Abilities :

  • Strong reporting background using standard reporting tools including standard reporting functionality
  • Ability to work independently or as part of a team
  • Detail oriented and self-starter with strong written and interpersonal skills
  • Strong problem-solving skills, data and software applications
  • Excellent communication skills, both written and oral
  • Proficiency in Microsoft office suite (Word, Excel, and Outlook)
  • TeraGo is leading the industry as an expert in the flow and management of data. Being recognized in the top 100 of Canadian Technological Companies, as well as being named as one of Canada’s Top Employers for Recent Graduates in 2018, TeraGo offers opportunity for career growth and advancement, yet has a relaxed working environment that fosters innovation, creativity, and teamwork.

    What We Offer : TeraGo Networks encourages a healthy balance between life and work and has designed a compelling and competitive package to meet your needs. This includes :

  • A comprehensive benefits package starting day 1
  • Generous vacation entitlements
  • Flexible work schedules
  • A dynamic and fun work environment
  • Group RRSP
  • Breakfast provided every Friday
  • Employee Share Purchase Plan with a corporate discount
  • TeraGo Networks is an equal opportunity employer and its practices are in compliance with all employment equity standards.

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