The primary function of the Sales Specialist Millwork is to serve as the store expert on millwork (including interior / exterior fixings such as windows, doors, trim, ceiling tiles, and skylights) by providing detailed product information to both customers and other Lowe's employees.
The Sales Specialist Millwork is expected to generate leads, conduct sales activities, and build relationships with customers including promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options, or status on pending orders, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders.
This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.
The Sales Specialist Millwork is also responsible for providing excellent customer service through the daily execution of Lowe’s customer service programs, following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise.
The Sales Specialist Millwork is also required to maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks.
This includes operating store equipment and supporting other departments as needed. Lastly, the Sales Specialist Millwork is responsible for completing all other duties as assigned.
Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.
Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.
Hourly Full Time, Part Time or Seasonal : Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store.
This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.
Requirements : High School Diploma or equivalent.
1 year external experience in customer facing sales OR 6 months Lowe's retail experience.
1 year experience in a trade directly related to this department (Millwork).
1 year experience entering and submitting customer sales orders, including Special Order.
2 years experience identifying and selling products based upon customer needs or plans.
2 years experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
2 years experience following up on outstanding or incomplete customer orders, sales, or installs.
1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
2 years experience in a sales environment with required sales goals or metrics.
Lifts up to 40 pounds daily without assistance; may lift up to 100 pounds with or without assistance.
The Sales Specialist Millwork may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant / intermittent sounds (if applicable).
Lowe’s Canada is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.