Business Systems Support Analyst
Sunwing Vacations
Toronto, ON
5d ago


Sunwing TravelGroup is the largest vertically integrated travel company in North America! Our Purpose : passionate people making vacation dreams come true.

We're looking for a Business Systems Support Analyst to join the Business Systems team. You will be responsible for managing, assisting and supporting the implementation of strategic projects for the business.

Be EPIC! Our Values are entrepreneurial, passionate, innovative and customer-centric. Named one of Canada’s Fastest-Growing companies for 14 years in a row, we are looking for an epic Business Systems Support Analyst to join our team.

About You :

You are a results-orientedBusiness Systems Support Analyst, responsible using business, technical and communications skills to work with sponsors, business partners, technical teams and vendors to implement new applications and technical solutions.

Reporting to the Manager, Business Systems, you will support the project team in completing strategic projects in collaboration with other departments.

With a passion for building relationships with project partners, you will work to optimize operations and contribute to improved business results.

As a skilled Business Systems Support Analyst, you excel at analyzing business problems, developing plans and coordinating implementations and rollouts.

What You’ll Do :

  • Provide excellent customer service including responding to customer requests with a solution generating approach
  • Provide Application support for the Tour Operation Reservation System including working with end users as well as technical teams and the vendor to troubleshoot and resolve issues
  • Translate business needs into technical requirements and develop solution plans from concept to implementation and service delivery
  • Facilitate brainstorming and business requirements gathering sessions and relevant documentation. Evaluate business requirements and model data or system requirements
  • Analyze and document business problems and present recommendations including gap analysis, business process maps and relevant technical documentation
  • Develop and implement testing plans
  • Lead projects, coordinate upgrades and rollout of applications ensuring end user and stakeholder engagement throughout planning and implementation
  • Plan change management activities with the business to encourage adoption by end users and high utilization of the solution
  • Lead definition and planning of technology applications, infrastructure and services to meet the needs of clients
  • Work with business and technology stakeholders to ensure alignment between business needs and technology projects, assets and services
  • Identify gaps in service outcomes and develop recommendations to resolve gaps to meet business needs
  • Other Duties as assigned
  • What You’ll Need :

  • Postsecondary diploma or degree in a travel field or relevant combination of education and experience in a similar position
  • 3 years experience in a similar role (Experience with Tour Operator / Airline systems preferred)
  • Understanding of airline, tour operator and / or call centres including customer service practices, business processes and related technologies
  • Demonstrated knowledge in the use of computer applications, creation of process maps within business operations, IT and call centres within the airline and tour operation industry.
  • Proven ability to translate business needs into technical requirements
  • Develop plans to deliver solutions from concept to implementation
  • Solid relationship management skills and a customer centric approach to service and support
  • Proven ability to integrate perspectives across many functions and generate solutions
  • Demonstrated organizational, problem solving, planning, and administrative skills
  • Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload
  • Strong analytical skills and time management skills
  • Ability to work and share responsibilities within a team
  • Experience with TTS is considered an asset
  • Travel industry experience is preferred
  • What You’ll Be A Part Of :

  • Open concept, collaborative work space
  • Fresh Café withdelicioussnacks
  • Great travel perks
  • Roof top terrace in the summer
  • Free Parking
  • Daily Free Boot Camp and Yoga sessions
  • Grow your career with challenging and rewarding work that makes a difference
  • Opportunity to give back through our social responsibility initiatives
  • Work with a fun, passionate, travel loving team!
  • See for yourself!
  • About Us :

    We have grown from the smallest tour operator in Canada to the largest vertically integrated travel company in North America.

    So what does that mean? For Sunwing, it means all our products and services are offered in one vacation and all brands fall under the same parent company.

    We are comprised of leading leisure tour operators, travel retail, destination management, and hotel management.

    We are : Sunwing Vacations and Signature Vacations; Sunwing Airlines, SunwingJets, a luxury private jet charter service, Vacation Express, a growing tour operator in the United States, SellOffVacations.

    com and Luxe Destination Weddings, our travel retail businesses, NexusTours, our destination management company offering ground transportation, popular tours and excursions, and Blue Diamond Resorts, the fastest growing hotel chain in the Caribbean.

    Blue Diamond operates popular resort brands including Planet Hollywood Hotels & Resorts, Royalton Luxury Resorts, Memories Resorts & Spa, Starfish Hotels & Resorts and Mystique Resorts across the Caribbean and Mexico.

    We are also heavily involved in our communities! In 2015, we established the charitable initiative, Sunwing Foundation, to support the development of youth in the communities we operate in.

    We are passionate people making vacation dreams come true!

    We thank all who apply however only those who meet the qualifications will be contacted.

    At Sunwing diversity is important to us. We encourage applications from all humans and will provide, upon request, reasonable accommodations in all aspects of the recruitment and selection process.

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