Functional Support Analyst
Société Générale
Montreal - Canada
6d ago


Société Générale Corporate & Investment Banking (SGCIB) is the third-largest investment bank of the European Economic Area, and it is present in more than 75 countries worldwide.

SGCIB's Canadian subsidiary is based in Montreal and has about 100 employees. SGCIB has positioned itself as a leader in interest rate and currency derivatives on the Canadian market.

The SG Montreal Solutions Centre Inc. ("SG MSC") group employs more than 230 people, providing IT solutions and services for operations based in New York, Paris and Asia, among others.

SG MSC manages IT infrastructure as well as the development, integration, maintenance and improvement of a wide array of business applications.


  • Fundamentals : - Answers all requests and incident cases on a timely manner; - Controls back log; - Attends Release Management Meetings regularly, challenges releases and ensures to provide proper Go / NoGo decision;
  • Acts in respect to SG code of conduct and internal company policies as well as responsibly and in line with risk awareness guidelines;
  • Reports MI / BP / issues to his SL; - Drives transverse meeting with GTS / DEV / QPS; - Trains designated backup and acts as backup when needed;
  • Reports feedback from O2O to SL; - Executes the GPS controls when due; - Provides operational control and reporting of the activity on his perimeter;
  • Conducts regular operational one to one with his peers on his perimeter. Problem Management : -Create and follow up on problems and post action cases on his / her applications;
  • Challenge the group on pertinence of post action cases when appropriate; -Challenge DEV on Single Point Of Failure on his perimeter;
  • Escalates to SL activites / process that could be automated or transferred to Level 1 with a procedure; Communication : -
  • Respects the team standards on communication, clear / synthetic and constructive in all circumstances; -Recognizes internal achievements.

  • Continuous Improvement -Participates in training sessions, team events, and promotes team spirit in his team Client Management (CRM) : -
  • Communicates properly and regularly to clients on the incidents resolution advancement; -Provides training to users / clients when instructed;
  • Reports any SLA breaks and verify that proper actions are taken if needed; -Controls feedback given by peers or users through surveys or other means and reports to his SL on a weekly basis;
  • Proposes and / or implements actions to remediate; Transformation & Project : - Contributes actively to projects or change on the assigned perimeter;
  • Ensures that PRD requirements are understood and applied during projects
  • Profile

  • Profile : -Knowledge of Client / Server application; -Comfortable working on Unix Solaris, Linux and Windows environments;
  • Experience working with relational databases; -Competency in Microsoft Office applications (e.g. Excel), -Middleware et Autosys, -
  • ITIL fundamental level or more; -Programming skills / experience; -Cloud Business Skills : -Practical experience in the financial industry (i.

  • e., FO, MO, Risk or Accounting), -Knowledge of International financial systems; -Actively drives changes, defining the concrete steps to implement them;
  • Global knowledge on business chain on your perimeter
  • Apply
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