Business Analyst II - Reliability Strategy
3d ago

Join our team

The Broadband Networks - Reliability Strategy team is a primary contributor to reliability initiatives across TELUS.

The scope of our work includes strategic and tactical projects designed to improve job quality, provide analytical insight into factors impacting reliability, and ensure excellence in the introduction of new products, services and processes.

Here’s the impact you’ll make and what we’ll accomplish together

As a Business Analyst II on the Reliability Strategy team, you will employ data analytics to provide insights that shape strategic solutions to improve reliability across the organization.

As part of this effort, you will have the opportunity to collaborate with team members from different areas and gain hands-

on experience managing and participating in projects. In doing so, you will improve frontline team member experience, reduce customer effort and the cost to serve our customers.

We work in highly collaborative environment which ensures you have strong support from experienced analysts and consultants.

You will have the opportunity to learning and grow your technical skills, business acumen and leadership potential.

Here's how

  • Utilize your data analysis skills to understand root cause, size potential benefits and measure impacts and benefits
  • Contribute to or lead process- and system-focused projects from concept to delivery
  • Lead change management and communication activities
  • Qualifications

    You’re the missing piece of the puzzle

  • Strong analytical skills including competency using Microsoft (MS) Excel
  • Experience completing root cause analysis and proactively forming recommendations
  • Driven with a passion for solving complex business problems
  • Enjoy working in a high-performing, fast-paced and sometimes ambiguous environment
  • Adaptable, flexible and able to prioritize work as required
  • Ability to lead, collaborate with, and influence cross functional teams
  • Excellent communication skills
  • Bachelor or master degree in Business, Computer Science, Engineering or equivalent education and / or experience
  • Great-to-haves

  • Experience working in high-performing teams
  • Familiarity with data visualization tools
  • Project management experience
  • Apply
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