Business Solutions Analyst
Adobe
Ottawa
4d ago

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Our company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful.

We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

Adobe is a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization.

If you’re passionate about technology and innovation, join us.

The challenge

The candidate will play a role in the transformation of Adobe’s Consumer Subscription processes. It is important that the successful candidate be open to continuous learning, mentoring, and innovative thinking.

They will be required to work with cross functional teams across multiple geographies. The candidate must be able to communicate effectively, think creatively, think end- to- end, and embrace change.

As a member of the Enterprise Solutions Services Consumer Commerce team, this Business Solutions Analyst will collaborate with other BSAs, Solution Architects, Support teams and Senior Engineers to solve customer issues and ensure the integrity of our subscription billing processes.

The successful candidate is required to have experience in experience in SAP Enterprise Resource Planning Central Component (SAP ECC) as well as technologies used as integration engines into SAP ECC.

The core requirement is a desire to apply your experience and technical skills to the delivery of solutions to meet the demands of Adobe's high velocity subscriptions business.

The focus of this technical / functional position will be supporting solutions which address the challenges presented in Adobe's Consumer Subscription order to cash business processes.

What you’ll do

  • Collaborate across the functional and technical teams to analyze issues impacting Consumer subscription billing processes
  • Work closely with other team members in an Agile environment to develop top quality solutions that address issues in the subscription billing processes
  • Work with our L1 and L2 Support team to resolve new issues facing our subscription customers
  • Perform deep data analysis of subscriptions data to search for discrepancies and confirm the quality and effectiveness of our solutions
  • Work with engineers in the development and deployment of new code to address system issues
  • Participate in Scrum meetings, Sprint planning, release planning, and Sprint retrospectives
  • Demonstrate a strong customer focus by monitoring processes which impact the consumer subscription business and recommending areas of improvement
  • Provide support in the resolution of customer impacting issues including problem analysis, testing, tracking and issue resolution
  • Promote continuous improvement and help teams increase efficiency
  • What you need to succeed

  • Ability to adapt, be flexible, and to learn quickly in a dynamic environment
  • Strong interpersonal, communication, relationship building, organization, and time-management skills
  • Ability to express difficult and complex concepts clearly and concisely both orally and written
  • Experience in Agile methodologies
  • Deep functional knowledge of SAP ECC Sales & Distribution module
  • An understanding of SAP ABAP code and utilities (e.g. debugging)
  • Experience in analyzing data in SAP data dictionary tables related to Sales & Distribution module
  • An understanding of distributed systems and micro-services architecture
  • Experience in the development of SPLUNK based queries and dashboards is considered an asset
  • Experience in HANA SQL query development is considered an asset
  • Understanding of RESTful APIs
  • An understanding of integration technologies such as Kafka and middleware tools would be beneficial
  • Bachelor or advanced degree in Computer Science, management information systems, or a closely related post-secondary program.
  • Minimum 3 years’ experience in supporting one more modules in a large SAP ECC installation
  • SAP Certification in a Logistics / Sales & Distribution module is optional but desirable
  • If you’re looking to grow your career, Adobe’s the place for you.

    At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on . You will also be surrounded by colleagues who are committed to helping each other grow through our unique approach where ongoing feedback flows freely.

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.

    Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless ofgender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

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