We are seeking a Technical Solutions Specialist to help effectively scale our rapidly expanding Video Collaboration business in Canada.
You will be part of a talented and passionate sales team, working jointly with customers, partners, sales, and service by identifying their needs, engineering adaptations of products, package solutions / bundles and services.
You will be the technical point person ensuring the highest level of key account support.
Be the go-to technical expert on the sales team : Explain, demonstrate, and prove in-depth what Logitech’s Video Collaboration products and partner services can do and how to enable and manage them in the customer’s environment
Clear all technical, competitive, and adoption blockers to Logitech VC sales and usage
Lead all VCaaS / cloud services interoperability and compatibility discussions. Most specifically those related to Google, Microsoft Teams, and Zoom
Be the connection and orchestration point for other technical resources : Provide feedback to sales, marketing, and engineering on current and future product requirements.
Communicate and escalate technical, architectural and competitive blockers and insight to the appropriate channels
Develop partner engagements for driving the sale, deployment, and adoption of VC solutions
Stay sharp and share your knowledge : Continuously nurture and expand your technical, sales, and competitive readiness. Participate in channel and end user events and in the broader industry through trade events, blogs, whitepapers, and articles
7+ years experience in technical pre-sales and / or technical consulting roles required
Bachelor’s Degree in Computer Science, Information Technology, or related trade certifications
Certifications in information security (CISSP, CCSP, and / or CCSK) is desired
Certifications in domain-specific technologies (Microsoft Lync / Skype for Business / Teams or Office 365 certifications) is preferred
Certified Technology Specialist™ (CTS®) or experience with technical challenges and requirements on projects related to integration of key AV technology is preferred
Must be fluent in French and English
Qualifications & Skills :
Excellent Communicator. Strong presentation, product demo, written, and verbal communication skills
Collaborative. Able to work cohesively with members of the Logitech sales, marketing, and adjacent departments
Passion for technology. Contagious enthusiasm for and a desire to continuously learn new technology
Executive Presence. Proven experience engaging with senior level executives
Strong Communications solution selling experience
Deep Communications products & services knowledge. Strong hands-on technical experience with Skype for Business / Lync server, Skype for Business / Lync clients, and the core Office 365 platform required
Communications architect. Broad knowledge of and ability to explain key end-user scenarios and technical architecture in the Communications space, including applications (Voice Call Control, Audio / Video / Web Conferencing, IM / Presence, and Unified Communications) required
Integration. Demonstrated knowledge of Skype for Business federation, interoperability, and integration with Office products preferred
Voice. Demonstrated knowledge of voice and data platforms (TDM PBX & IP-PBX, Video MCU) and networks (PSTN, Wireless, IP) desired
Networking. Knowledge of TCP / IP networking, switches, routers, firewalls and protocols (SRTP / RTCP, H.323, H.263 / H.264, SIP) required
Cloud Trust. Demonstrated knowledge of identity, authentication, security, privacy, and compliance topics with regards to cloud and hybrid communications solutions preferred
Troubleshooting / debugging. Knowledge of and ability to debug USB, Windows and Mac OS issues required
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it.As a company, we’re small and flexible enough for every person to take initiative and make things happen.
But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spotto be in and we’re always striving to keep it that way.
All qualified applicants will receive consideration for employmentwithout regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.