The Role :
The Technical Support Specialist I is responsible for ensuring a seamless streaming experience for Streamlabs users by providing troubleshooting guidance and technical assistance.
Please include details of your experience with Streamlabs tools and software in order for your application to be considered.
Your Contribution :
Complete support inquires across various platforms, giving personalized and relevant assistance to users
Provide technical assistance to users
Complete QA testing and provide product feedback
Flag key user issues to SL org engineering / QA teams in a timely manner to troubleshoot and improve products
Maintain current knowledge of all products and services
Relevant KPIs : customer satisfaction, time to first response, ticket response volume
Key Qualifications :
For consideration, you must bring the following minimum skills and behaviors to our team :
Streaming experience - experience with Streamlabs tools and software
Minimum 2 years employment experience in a customer facing role
Technical knowledge - proficient at troubleshooting software and familiarity with Windows
Experience with written customer support via ticketing system (or similar)
Demonstrated ability to multitask and prioritize competing demands
Demonstrated communication skills
Empathy for our users and desire to go above and beyond
Experience with streamers- moderation or community involvement
Self-starter with a positive attitude
Must be willing to work nights and weekends (US time) and be flexible on scheduling
In addition, preferable skills and behaviors include :
Advanced skills with Streamlabs OBS
1 year streaming experience
5 years employment experience
High school diploma
Logitech is still hiring during COVID-19!
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.