Kal Tire is Canada’s largest independent tire dealer and one of North America’s largest commercial tire dealers with over 250 Kal Tire retail and commercial stores in Canada, warehouse facilities and 10 retread manufacturing plants.
In addition, Kal Tire’s Mining Tire Group is a global leader in mining tire service and supply, operating on more than 150 mine sites across 18 countries and five continents.
The company employs more than 6,500 team members globally.
The Receptionist’ s main function is the operation of the Vernon Office switchboard, screening and redirecting all incoming calls, managing the visitors’ logbook, as well as locating individuals through the inter-office paging system.
The receptionist is required to greet guests, provide them with security tags, and direct them to the appropriate individual / department at Kal Tire.
This position also provides backup support with respect to secretarial functions and preparation of a number of reports either for or to the various Kal Tire locations.
It is a permanent part-time position (20-25 hours / week), Monday-Friday, 8 : 30am 1 : 30pm.
Screening and re-directing of incoming calls in a timely fashion.
Managing visitors to the building.
Managing the visitors’ logbook, as well as locating individuals by calling or emailing.
Required to greet guests, provide them with security tags, and contact individual / department.
Expedite the customer service calls by putting calls through to the customer service line.
Maintaining a high level of customer service.
Maintains a professional image and telephone skills.
Complete Understanding of the workings of the Switchboard.
Prepare help memo.
Prepare, approve, code and invoice business card orders.
Maintain and update outlet list.
Produce, stuff, and mail out customer letters.
Support the administration team by helping with various secretarial duties.
Complete understanding of Word and excel.
Provide backup support with respect to secretarial functions and preparation of a number of reports either for or to the various Kal Tire locations.
A good knowledge of who does what in the Vernon Office.
Prepare and send out 5 year service pins.
6+ month administration experience.
SKILLS, KNOWLEDGE AND ABILITIES
Demonstrated knowledge of a multi-line switchboard.
Demonstrated knowledge of computer systems and the ability to work in a variety of software applications and Word and Excel.
Experience in dealing with customers.
Ability to work as a team player.
Ability to multi-task.
Ability to perform meticulous and accurate data entry.
Ability to meet deadlines.