Bilingual Inside Sales & Customer Service Support
Emerson Electric Co.
Markham, Ontario, Canada
10d ago

Job Posting Date

Apr 12, 2018, 1 : 28 : 35 PMEmerson Commercial and Residential Solutions - White-Rodgers, a division of Emerson Canada, has an immediate opening for a Customer Service & Inside Sales Support (Bilingual) reporting to the Operations Inventory Supervisor .

In this position, you would be responsible for performing a range of customer and sales support activities while providing a strong customer focus.

We are looking for a person that will fit perfectly with our very talented team of specialists, in an industry that has an incredibly bright future.

The right individual will be in a work environment that provides continuous learning, collaboration opportunities, and will receive support from our dedicated, knowledgeable and diverse team.

Principle Responsibilities :

  • Provide bilingual customer service and liaise for technical support.
  • Answer telephone, fax and email inquiries with a strong customer focus and use of interpersonal skills.
  • Ensure an action oriented, accountable and accurate approach to data entry or response to purchase orders, RGA, warranty, invoicing, credits, technical assistance with special attention to any applicable expedited orders.
  • Proactively advise customers on promotions, product specials and incentives.
  • Provide collaborative and resourceful support to marketing and sales team in identifying, recording, capitalizing and executing new strategies.
  • Aptitude for numerical analysis, collecting market intelligence and developing databases for reporting results.
  • Other duties as assigned.
  • Qualitative Proficiencies :

  • Build strong relationships with sales representatives and customers.
  • Meet expectations that are set with customers exceeds expectations when recovering from an issue or problem.
  • Apply professional expertise when anticipating customer needs and / or problem-solving customer issues.
  • Adaptability to manage conflict, ambiguity, and complexity.
  • Ability to adapt to agile learning with CSR cross-training and marketing strategies an asset.
  • Demonstrate a thorough knowledge of White-Rodgers products and services.
  • Skills / Qualifications :

  • 1-3 years’ experience in Customer Service
  • Strength / comfort with Microsoft, Outlook, Excel, SharePoint and Microsoft Access
  • Fluency in French verbal and written (some translation skills / experience would be an asset)
  • Undergraduate degree recent graduates are encouraged to apply
  • Sales experience and strong customer support orientation
  • Some online marketing experience, e-business / commerce would be an asset
  • Working Requirements : This position will be based out of the Canadian headquarters in Richmond Hill, Ontario. The candidate must be eligible to work in Canada.

    Benefits : Emerson Canada offers a number of employee benefits including health and dental benefits, an employee pension plan, free parking and an on-

    site gym free to employees. EEO Statement Emerson is an equal opportunity employer committed to providing a workplace free of any discrimination or harassment.

    We encourage all qualified applicants to apply including women, Aboriginal Peoples, members of visible minorities and persons with disabilities.

    Reasonable accommodations are available at all stages of recruitment, selection and employment. If you have an accommodation need, please contact Human Resources or Accessibility.

    Canada Emerson.com to make appropriate arrangements. If you feel that you have the skill and qualifications for this position, and would like to become a member of the Emerson Canada Team, please apply through the Emerson Careers site.

    We welcome and thank all applicants, but only those selected for an interview will be contacted.

    About Emerson

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

    Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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