Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders.
This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace.
The team provides customers with amazing new technologies such as Bell Fibe TV, Bell Internet, Bell Satellite TV and Bell Home phone, local and long distance services.
Bell Residential Services Sales and Distribution, supports the Neighbourhood Marketing team to execute the selling components of six indirect channels (MDU, Greenfield, Kiosk, D2D, BTS, Non-
CE). The successful execution of these components enables Bell to enhance the quality and availability of our triple play products (phone, internet and TV), as well as the number of customers who chose Bell as their telecommunications service provider.
The Neighbourhood Marketing Channel Operations team is presently recruiting an experienced Quality Agent. Reporting to the Quality and Execution Manager, the successful candidate will support the team through case management, sales audits, investigations and process improvement.
There will be frequent interaction with multiple cross-functional teams.
Key deliverables include :
1) Daily case load management for the Central Region (ON & QC)
2) Manage the team email inboxes
3) Reporting on all non-compliance immediately to Management for immediate action
4) Support and provide coaching opportunities to Sales Teams / Reps where opportunities lie
5) Provide reporting of all results and tracking of coaching opportunities
Job duties / Accountabilities :
The ideal candidate must demonstrate maturity, and a passion for customer service and problem resolution. The successful candidate will be responsible and accountable for the
Essential skills / Competencies :
The successful candidate must have :
Preferred skills / Competencies :
Working Conditions :
9am 5pm Mon-Fri (variations in schedule may be periodically required based on business needs)
Bilingualism is an asset (English and French)