Building Administrator
Hazelview Properties
Edmonton, Canada
4d ago

Key Responsibilities :

Customer Service :

  • Ensure that a superior level of co-operation, service and support is provided to residents
  • Promptly respond to resident issues and service requests
  • Be available to residents for general inquiries about living in their suite, building and community
  • Leasing :

  • Demonstrate excellent sales / leasing skills by minimizing vacancy (maintaining 100% occupancy)
  • Show prospective residents available suites, process resident applications and lease agreements
  • Administration :

  • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
  • Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
  • Generate POS
  • Order supplies
  • Operations :

  • Responsible for the day-to-day operations of the building (general maintenance and cleaning) Including :
  • Receiving and scheduling service requests
  • Responsible for move-in, move-out procedures
  • Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
  • Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including : Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
  • Pro-actively inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required
  • Ensure apartment complex is maintained and cleaned in accordance with company standards
  • Monitor performance of external contractors to ensure quality workmanship and customer service
  • Ability to represent company at Landlord Tenant Board hearings
  • All other duties within the scope of the job, as requested by management.
  • Job Requirements :

    Education & Experience :

  • Completion of High School or general education degree (GED)
  • 2+ years of related experience in a customer service or related role
  • Flexibility to work on-call on a rotating schedule (evenings & weekends)
  • Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
  • Exposure to the multi-residential or other related industry asset class would be an asset
  • WHMIS certification would be an asset
  • Experience with Fire Life Safety & Building Inspections would be an asset
  • Knowledge of current laws, legislation and rights concerning residents would be an asset
  • Building / Property Maintenance experience would be an asset
  • Qualifications :

  • A commitment to "Best in Class" Customer Service
  • A professional demeanor with strong communication skills
  • A demonstrated high degree of integrity, discretion and confidentiality
  • Ability to accurately listen, understand and respond to issues appropriately
  • Ability to work and act independently using good judgment
  • Ability to remain calm and focused in high pressure situations
  • Self-motivated individual with a can-do and no task is too big or too small attitude
  • Superior organizational and time management skills with ability to multi-task / prioritize and work under tight timelines
  • Excellent problem-solving capabilities
  • Hazelview Inc.

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