Is this job for you?
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager.
We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
During this time we are pleased to inform you that the safety of our team members, future team members and customers is our main concern.
COVID safety protocols (including masks and social distancing) will be practiced during the interview process.
Respond to customer inquiries and offer solutions in a courteous and professional manner
Follow up with customers to identify and support their needs
Promote customer loyalty by providing exceptional customer support
Review and follow up on order reports on a daily basis
Other duties as assigned
Strong customer service focus
High school diploma or equivalent
Exceptional communication skills, both written and verbal
Proven ability to multitask and maintain organization
Proficiency with computers and Microsoft Office programs
Flexibility to work all shifts, including evenings and weekends, as required
Why The Brick?
Flexible employer-paid benefits including Health, Dental and Paramedical Services for you and your family
Career progression program
Access to free personal development training
Employee discounts & Personal "Paid" days off
Recognition, incentives, prizes and giveaways!
Be a part of Canada’s largest home furnishings retailer!