Store Team Leader
Northern Reflections is looking for a Store Team Leader to join our store team. The Store Team Leader assists Store Management with opening and closing of the store;
leads the store team to achieve store sales budget while ensuring an excellent customer experience is provided at all times.
They are fully responsible for all aspects of the store during their days in charge which includes accountability for both personal and store productivity results.
The Store Team Leader will also assist store management with team leadership, recruitment and coaching.
Assist the Store Management Team in delivering Company objectives and initiatives
Meet or exceeds both personal and store sales budgets, daily, weekly and year to date
Achieve key personal / store performance indicators
Demonstrates and coaches to ensure all Associates use Fundamental Selling Skills
Ensures that the highest level of customer service is provided in the store by acting as a role model
Promotes the Campaign Goals
Sells Northern as a brand by using all product knowledge and the Northern name.
Process Customer purchases quickly and accurately at cash register
Effectively coaches and provides feedback to all Store Associates on personal productivity measures
Assists in managing contests, in-store promotions and outreach events
Assist the Store Management team in recruitment of Sales Associates
Leads Sales Associates to achieve sales budgets through positive motivation
Plans and implements visual directions and layouts
Ensures that store is neat, clean and well-presented
Maintains visual presentation standards as per visual guidelines
Prepares the store schedule, as required
Performs other duties as assigned
1-2 years retail / customer service experience in a specialty store, preferably apparel with some exposure to team leadership
Proven ability to attain or exceed sales goals (KPIs)
Proven ability to inspire and motivate a team to reach its sales goals
Passionate about fashion and proven ability to build outfits for customers
Demonstrates initiative and works well with a productive team
Proven ability to inspire, coach and motivate a team to reach its sales goals
Flexible; able to work flexible hours to match business needs including evenings and weekends
Ability to adapt to the needs of the customer and store team
Builds relationships, trust and loyalty
Strong communication skills
Ability to work independently with confidence