The Technical Documentation Specialist will be responsible to translate complex product information into simple, polished, and engaging content.
The successful candidate will understand how to write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
Develops and maintains a collaborative knowledge base of appropriate reference materials. Evaluates current content and develops innovative approaches for improvement.
The successful candidate will understand how to scope out technical writing projects, working with the technical product teams to understand requirements for setup, desired use, and troubleshooting of the product.
They will then execute the following publication types for print and digital to facilitate a premium, easy-to-follow end-user experience :
Setup / maintenance of a collaboration knowledgebase / wiki
Product instruction manuals
KEY DUTIES & RESPONSIBILITIES
Researches, outlines, writes, and edits new and existing content by working closely with various departments to understand project requirements.
Independently gathers information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
Works with Information Technology (IT) Solutions Delivery and IT Solution Support leads to identify all documentation repositories, revisions and edits, and determines the best solution for data compilation and centralized storage.
Researches, creates, and maintains information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
Develops content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
Other duties as assigned
KNOWLEDGE & SKILLS
Certificate in Technical Writing and / or University degree in a related field
At minimum 3 years working experience as a technical writer
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills
Ability to deliver high quality documentation with strong attention to detail
Eye for design and ability to create and modify templates for accessibility and visual harmony
Experience working with solution delivery to improve user experience : design, UI, and help refine content and create visuals and diagrams for technical support content
Expert knowledge of collaboration tools such as Confluence
Proficiency with MS Office tools : Excel, Word, PowerPoint, Project, Visio, Access
Ability to read SQL and understand common database concepts
Fluency with Digital Tools
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Firm understanding of the systems development life cycle (SDLC)
Previous software development experience
Certification through the Society for Technical Communicators
Experience using XML tools to create documentation
Licenses and / or Professional Accreditation
Certification through the Society for Technical Communication