Customer Experience Guide
Indochino Inc
Vancouver, BC
4d ago

Indochino is all about inspiring confidence that people admire, working here is to be a part of a growing and exciting made to measure experience and we are looking for someone amazing to join our team.

As the Customer Experience Guide you will provide world-class customer care to Indochino customers, understand customer issues over time and develop compelling solutions to primate customer needs and questions.


Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world.

The ideal person for this position is a forward thinker, critical decision maker, detail obsessed, and has the ability to anticipate needs before they arise.


  • Provide world-class customer care to Indochino customers by chat, email and phone
  • Understand customer issues over time and develop compelling solutions to preempt customer needs and questions
  • Consistently work with other teams to track, solve and innovate our processes and procedures to provide an exceptional customer experience pre and post purchase
  • Collaborate with the Operations Team to ensure all customer requests are confirmed and understood
  • Assisting customers with their garments fit issues through our systems tools and available resources
  • Liaise with our Team Leads to resolve individual customer issues

  • 2+ years experience in a contact centre, providing email, chat, and phone support
  • Exceptional communication skills, both written and verbal
  • Customer service oriented with a natural desire to care for the needs of others
  • Deep desire to put drive & effort into your work
  • Knowledge and passion for men’s fashion and style trends
  • Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
  • Past experience with billing issues, returns & data metrics an asset
  • Familiarity with the Microsoft Office Suite
  • Familiarity with ZenDesk preferred
  • This is a remote position, however, preference may be given to candidates from Northern BC and the lower mainland / Vancouver area.

    If this sounds like something you’d love to do, and you know you’re the person for us, visit our , tell us a bit about yourself, we’d love to hear from you!

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