Customer Experience Guide
Indochino Inc
Vancouver, BC
4d ago

Indochino is all about inspiring confidence that people admire, working here is to be a part of a growing and exciting made to measure experience and we are looking for someone amazing to join our team.

As the Customer Experience Guide you will provide world-class customer care to Indochino customers, understand customer issues over time and develop compelling solutions to primate customer needs and questions.

KEY ACCOUNTABILITIES :

Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world.

The ideal person for this position is a forward thinker, critical decision maker, detail obsessed, and has the ability to anticipate needs before they arise.

RESPONSIBILITIES :

  • Provide world-class customer care to Indochino customers by chat, email and phone
  • Understand customer issues over time and develop compelling solutions to preempt customer needs and questions
  • Consistently work with other teams to track, solve and innovate our processes and procedures to provide an exceptional customer experience pre and post purchase
  • Collaborate with the Operations Team to ensure all customer requests are confirmed and understood
  • Assisting customers with their garments fit issues through our systems tools and available resources
  • Liaise with our Team Leads to resolve individual customer issues
  • REQUIREMENTS :

  • 2+ years experience in a contact centre, providing email, chat, and phone support
  • Exceptional communication skills, both written and verbal
  • Customer service oriented with a natural desire to care for the needs of others
  • Deep desire to put drive & effort into your work
  • Knowledge and passion for men’s fashion and style trends
  • Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
  • Past experience with billing issues, returns & data metrics an asset
  • Familiarity with the Microsoft Office Suite
  • Familiarity with ZenDesk preferred
  • This is a remote position, however, preference may be given to candidates from Northern BC and the lower mainland / Vancouver area.

    If this sounds like something you’d love to do, and you know you’re the person for us, visit our , tell us a bit about yourself, we’d love to hear from you!

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