CMBC Supervisor, Security Operations
Vancouver, Canada
33d ago

Marketing Statement

Over 600,000 passengers rely on Coast Mountain Bus Company every day to get them to work, school and all of the activities that make life on the Lower Mainland so rich and exciting.

Our more than 5,400 dedicated employees keep the buses, the people and in so many ways the vibrant pace of this city moving.


Supervises the day-to-day operational delivery of staff engaged in performing static and mobile Transit Security Officer duties of internal investigations of criminal incidents, offences and misconduct.

Develops and implements policies and procedures, training, interprets legislation and conducts risk assessments. Coordinates work records and shift schedules.

Conducts security surveys and inspections of facilities and properties and develops risk assessment analyses.


Supervises and directs the work of work leaders and operational staff engaged in performing static and mobile security patrols, incident investigations, analysis and the protection of company properties including selection, training, motivation and performance management of employees and the maintenance of safe work practices.

Co-Chairs the departmental Safety Committee.

In conjunction with the Manager, supervises and conducts internal investigations of criminal incidents, offences and misconduct against personnel and property including evidence gathering, interviewing witnesses, preparing Crown documentation and reports.

Monitors absenteeism as well as investigating abuses of sick leave. Participates in the investigation of accidents and including WCB incidents, reviews policy infractions committed by employees

Develops, recommends and implements policies, rules and procedures, prepares site-specific instructions, and monitors compliance.

Interprets legislation and conducts risk assessments.

Coordinates, implements and monitors duty rosters, work records, shift schedules payroll and sign-ups, reviews daily logs and reports and takes appropriate action.

In conjunction with the Manager, supervises and conducts security surveys and inspections of operational centres, facilities and properties.

Develops risk assessment analyses, determines assets to be protected, prepares reports and recommends measures for protection

Participates in and adjudicates First Stage grievances, in employee disputes and grievances, and testifies at arbitrations when necessary.

Administers discipline under the collective agreement including suspending or recommending termination of employees. Participates in the collective bargaining process by providing information and recommendations on various bargaining issues.

Manages relationships with union representatives to identify and resolve continuing issues.

Participates in special projects and various committees. Writes and issues Bulletins as required.

Education and Experience

The competencies for this position would typically be acquired through completion of a Licenced Security Worker with the Province including Advanced Security Training (AST).

Courses in industrial security; management, supervision and legal studies. Business Administration, which includes courses in Organizational Behaviour, Supervisory Skills, Interpersonal Skills, Labour Relations and Business Communication.

Requires a minimum 4 years of directly related, relevant experience in a Jurisdictional Police Agency, Security supervision / management environment.

Must be a good communicator when interacting with a large mobile, non-union or unionized workforce.

Other Requirements :

  • Effective change management skills
  • Exceptional interpersonal and customer service skills
  • Advanced written and verbal communication skills
  • Advanced decision making skills to respond, assess and react to a variety of operational and emergency situations
  • Sound analytical skills to be able to process a large volume of information from reports
  • Sound knowledge of standard office software plus software used onboard transit vehicles
  • Sound knowledge of the Criminal Code and its application to Security Work.
  • Experience in a transit operations or customer service environment, including experience in a supervisory capacity working with a large group of unionized and nonunion employees and knowledge of the application of collective agreements, work rules, policies and procedures
  • May be required to work shifts outside the normal 8am to 4pm
  • Other Information

    Recruitment Process : An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process.

    A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

    How to Apply

    INSTRUCTIONS : Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

    Posting Date : December 19, 2018

    Closing Date : Open until filled

    Please note that only those short listed will be contacted.

    Equal Employment Opportunity

    Coast Mountain Bus Company is an equal opportunity employer.

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