Work place : Montréal)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
The incumbent takes phone calls originating from the AccèsD contact centre, frequently concerning unresolved issues. Process transaction notices and act as the liaison between caisse operations and the AccèsD contact centre.
Caisse Desjardins du Centre-Est de Montreal is located in Eastern Montreal. It has nearly 200 employees across 7 service centres.
Our mission : Contribute to the socio-economic development of our members and clients by offering personalized business solutions and putting our cooperative difference to work for them.
The Caisse is committed to building and growing lasting business relationships with its over 78,000 members and potential clients.
It has an estimated $2.57 billion in assets and over $5,19 billion in total business volume. In order to offer personalized advisory services, Caisse Desjardins du Centre-Est de Montréal has 3 specialized teams that focus on different stages of members’ professional and financial lives : Entrepreneurs and business professionals, Early working years and active mid-life, Pre-retirement and Retirement.
These are composed of agents and dynamic and passionate advisers for whom taking charge of the customer is a priority. With its flexible hours, the Caisse du Centre-Est de Montréal promotes work-life balance and cares about the well-being of all its employees.
Identify ways to improve service quality and propose solutions.
Other working condition
Please note that other combinaisons of qualifications and relevant experience may be considered
Desjardins Cross-sector skills
Action oriented, Collaborates, Customer Focus, Innovation
Key competencies for the job
Action oriented, Collaborates, Communicates effectively, Customer Focus, Innovation, Interpersonal Savvy, Situational adaptability
Caisse Desjardins du Centre-est de Montréal
Member / client sales and service (FG)