Network Operations Specialist will be able to communicate effectively with clients. They will be able to remote support network systems including wireless, WAN, LAN, firewalls, IP routing and switching technologies.
Be responsible for day-to-day network maintenance and operations tasks along with escalations. The successful candidate will have excellent troubleshooting skills and be able to work well within a team or independently.
Perform regular analysis of network connectivity through the LAN / WAN infrastructure
Configuration of SNMP monitoring, traps, and more to support and provide implementation
Complete daily time entries and project updates in our Professional Services Automation system
Manage devices for client base
Provide Tier II support for networking issues.
Generate and analyze Infrastructure reports
Support unified communications and load-balancing implementations leveraging Cisco, ShoreTel and Citrix, Fortigate, Riverbed, and Barracuda technologies
Provide expert technical assistance to clients and our Service Desk
Provide client user training and feedback
Work on-call on a rotational basis and conduct maintenance activities outside office hours occasionally.
5 + years working with Cisco switches and routers
3 + years working with firewalls e.g. Cisco ASA 55xx, Fortigate etc.
3 + Citrix NetScaler support and administration
CCNA is required (Routing & Switching)
CCNA Security is a plus
CCNP is a plus
Must have Citrix NetScaler support and administration
A thorough understanding of VLANs and dynamic routing protocols (OSPF, EIGRP, BGP, etc.)
Experience implementing and troubleshooting enterprise wireless solutions
Experience implementing and troubleshooting enterprise routing and switching solutions (VRFs, OSPF, EIGRP, BGP, VLANs, STP, VPC, etc.)
Experience supporting and implementing different types of WAN connections and VPN technologies (e.g. MPLS, L2, DMVPN, IPsec VPN, etc.)
Experience with SOC SIEM support a plus
Experience with network management and troubleshooting tools (PRTG, Wireshark, etc.)
Configuring SNMP monitoring, traps, etc. to support network management
Skilled and well versed in Microsoft Office Suite and Visio
Candidates must have valid drivers license and 24 / 7 access to a vehicle.
This position will require the candidate to successfully obtain clearance under the Government of Canada Controlled Goods Program.