Service Delivery Manager
When everything's connected, how we connect is everything and we'd like to connect with you too! We’re looking for you to help us deliver amazing customer experiences as an Service Delivery Manager with.
You’ll help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal.
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life.
Life at TTEC
As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it.
We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun.
We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back.
So, if you're looking for a work-life full of purpose, passion career potential, keep reading
What you’ll be doing :
Looking for an opportunity to improve processes and performance that enhance bottom line results? In this role, you’ll manage key performance objectives, indicators, metrics, and ratios ensuring maximum team performance.
You’re instrumental in creating and maintaining a positive work environment.
On a typical day, you'll :
Why You? What You Bring :
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.
And the ability to connect yourself is what you bring to the table along with the following :
Why TTEC? What We Offer :
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer benefits and perks such as the below to support your quality of life, goals, and future needs :
Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as :
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as :
We support healthy living and have the tools and resources to help you such as :
Be the Difference
You’ll have the opportunity to make a positive impact in your community :
If you're a military veteran, active duty guard or reserves, or a military spouse :
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects.
Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world.
Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One.
Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!