Sales Associate, Experience
Canada Goose Inc
Banff
1d ago

Position Overview :

Canada Goose is more than a company that makes best-in-class outerwear. We’re a community that’s propelled forward by one core belief : greatness.

Here at Canada Goose we’ve built something great, something special - an iconic brand with an inspirational and authentic history.

Our retail locations are all about sharing our story and the products that have paved the way. We respect, trust and collaborate with each other, no matter what.

We're happiest exploring new territories and we don't follow anyone else's playbook

Key Responsibilities :

What you will get to do here :

Day to day :

  • Our Sales Associates are the front line of our retail locations. You present our culture your way, sharing your experiences to make an authentic connection with every visitor through the door
  • Ensure the highest level of customer service aligning with Canada Goose’s expectations of quality and passion
  • Contribute to a positive store environment through effective communication, teamwork and partnership with Sale Associates and store management team
  • Attend and participate in all store meetings, events and product knowledge sessions
  • Demonstrate values and behaviours consistent with Canada Goose’s culture
  • Beyond that you will :

  • Assist in driving our Net Promoter Score (NPS) and other service metrics such as; conversion, average dollar per transaction, average unit retail
  • Contribute to respective location’s Units per Transaction (UPT) by contributing to your strategic plan
  • Develop, maintain and drive personal customer relationship management through ongoing customer engagement
  • This could be the place for you if you :

  • Demonstrate a passionate and entrepreneurial approach to customer service
  • Have strong time management and multi-tasking abilities
  • Can work efficiently in a fast-paced and team orientated environment
  • Have excellent communication and interpersonal skills
  • Are self motivated, able to work independently and know when to seek guidance
  • Bonus points :

  • Two years or more of retail experience
  • Experience working with affluent and luxury brands
  • High-volume traffic experience is an asset
  • What’s in it for you :

  • Competitive starting wage
  • Team Commission
  • Employee Product Purchase Programs
  • Being a part of an iconic Canadian Brand and paving the way for Retail at Canada Goose
  • We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

    Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities.

    Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees.

    Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.

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