Technical Architect - Marketing Cloud
Canada - Montreal
5d ago

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Job Category

Customer Success Group

Job Details

We are hiring Salesforce Technical Architects for the following industry verticals :

AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services)

CMT (Communications, Media and Technology)

FINS (Financial Services including Insurance)

HLS (Healthcare and Life Sciences)

RCG (Retail Consumer Goods)

PubSec (Public Sector, Non-profit, and Education)

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform.

We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast.

We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.

Our team is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.

Technical Architect Role

Salesforce Professional Services is looking for a Technical Architect. As a Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.

Here are some salient responsibilities the role entails -

Serve as a trusted advisor to the client

Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise

Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

Review and correct project / program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

Contribute to a program vision while advising and articulating program / project strategies on enabling technologies including the Salesforce Platform

Minimum Requirements :

5+ years enterprise architecture or consulting experience

Strong application design skills combined with strong data, integration, and security architecture skills

Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

A great listener with the ability to communicate with people in diverse roles

Proven ability to analyze, design, and optimize business processes via technology and integration

Resourceful and innovative thinker who can work through and solve problems

Required Qualities :

TRUST : Trusts the company’s core values; shows integrity, transparency, and reliability

TEAM PLAYER : Proficient at collaboration and working with members of a team

  • COMMUNICATOR : Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others;
  • influences and engages C-Level with authority and confidence

    Preferred Requirements :

    Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline.

    Equivalent demonstrable work experience in lieu of a degree will be considered

    Salesforce Administrator Certification

    At least one Salesforce Marketing Cloud Certification (Marketing Cloud Administrator, Marketing Cloud Email Specialist, Marketing Cloud Consultant, Marketing Cloud Developer)

    Relevant Salesforce Marketing Cloud (or similar digital marketing platform) development experience

    5+ years’ experience working with an RDBMS such as MySQL, Oracle, or MS SQL Server

    5+ years’ experience with HTML, XML, CSS and JavaScript

    2+ years’ experience with SOAP APIs, REST APIs and integration techniques

    Familiarity with security standards such as TLS, SSL, SSO and data encryption

    Experience in the interactive marketing industry

    Ability to convey and convince customers of best practices at various levels within a large organization

    Application design and development background

    Preferred Qualities :

    LEADERSHIP : Self-aware; proficient at building strong relationships

    THOUGHT LEADER : Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

    About Salesforce

    Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way.

    We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

    Salesforce is built on a set of four core values : Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all.

    This has taken our company to great heights, includingbeing named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.

    There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job.

    They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

    We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.


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    Posting Statement

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