We are looking for hardworking individuals to join our Automotive Service Team as a Part Time Service Advisor . These individuals will be working with other members of the Automotive Service Counter & Retail Teams to ensure our customers are taken care of.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs.
This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.
Responsibilities and Tasks
Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
Acts as liaison between customers and technicians and manages the status of work orders.
Schedules service and repair appointments.
Operates computerized work order systems.
Knowledge of market trends in the automotive service industry.
Knowledge and understanding of mechanical components of automobiles.
Ability to work effectively with auto parts ordering systems and computerized work order systems.
Basic math and keyboarding skills.
Good working knowledge of CoStar is an asset but willing to train.
Physical Demands and Working Conditions
Work environment involves occupational hazards associated with working in a garage
Standing / walking for 8 hours.
Lifting and / or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from light to heavy
Our offering includes
Competitive compensation and benefit package
Potential for Profit Sharing
Employee Shopping Discounts
Learning and Development opportunities
Reward and Recognition Program
A culture of performance & accountability
A supportive and positive team environment
Background Check Requirements
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions :
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.