Customer Care Associate
foodpanda
Vancouver
5d ago

About the role :

foodora is one of Canada’s fastest growing tech startups, and the Key Account Management Team is the glue that holds our business together.

As a Customer Care Associate on our Key Account Management team, you will play a key role in liaising between our restaurants and Account Managers.

This is a fast-paced job that requires you to think on your feet and communicate on the fly through email, phone, and site visits -

so it definitely helps if you’re tech savvy. The right person for the job will have an inherent sense of empathy in order to provide an excellent customer service experience and get to the root cause of complaints with ease.

This role will be responsible for providing service to our Vancouver restaurant partners.

Details of your job include :

  • Building relationships with our restaurant partners by creating an exceptional customer service experience.
  • Use excellent communication skills to professionally and courteously interact with our restaurant partners using phone, email, online chat and social media.
  • Liaise with our Operations Team and restaurant partners to ensure all the orders are processed seamlessly.
  • Providing account management support by efficiently working on restaurant menu creation and fixes.
  • Troubleshooting technical problems our restaurant partners face through site visits, email, and phone.
  • Qualifications :

  • Bachelors Degree, College Diploma or relevant experience
  • 1-2 years of experience in customer service (especially in the food industry) would be an asset
  • English proficiency is required.
  • Meticulously detail-oriented
  • Extremely organized
  • Proficient in Microsoft Office Suite and / or Salesforce
  • Strong problem solving and analytical skills
  • Passionate about technology and startups
  • What can foodora offer you?

  • Competitive compensation and benefits package
  • Unlimited Vacation Policy
  • Food Allowance
  • Opportunity to learn from the best of the business
  • We like to work hard and play harder!
  • ABOUT FOODORA

    foodora : bringing good food into your everyday!

    foodora () is a Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in over 70 cities worldwide.

    We know the best that our cities offer and we’re bringing it online, enabling our customers to order their favourite food through our app or web portal.

    We provide our restaurant-partners with an on-demand fleet of bicycle couriers, making it simple for customers around the world to access delicious meals.

    We are currently fully operational in Toronto, Montreal, Vancouver, Calgary, Edmonton and Quebec City!!!

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