Business Systems Analyst – Salesforce, CRM (18 months contract)
Sun Life
Toronto, Ontario
7d ago

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills.

Follow a path that lets your talents shine.

Job Description :

Who We Are : Bentall Kennedy, a member of the Sun Life Investment Management group of companies, is one of North America's largest real estate investment advisors.

We are Canada's largest property manager, providing comprehensive real estate services to our clients. Bentall Kennedy serves the interests of more than 550 institutional investors across office, retail, industrial, and residential properties throughout North America.

As a leader in Responsible Property Investing, we are committed to best-in-class environmental, social and governance practices in developing, leasing and managing commercial real estate.

For more information, visit

The opportunity : The Business Systems Analyst is primarily focused on the management and development of Bentall Kennedy’s Salesforce client relationship management system.

The Business Systems Analyst will have the opportunity to use their creativity and communication skills to tailor the system to meet the needs of Bentall Kennedy’s senior leadership.

As a member of the North American Investment ManagementIT team, the Business Systems Analyst will also participate in the management and development of other investment management systems.

The Business Systems Analyst will report to the VP, Investment Management Business Solutions, IT.

What you will do :

  • Lead role in Bentall Kennedy’s Salesforce community Acting as the liaison among internal stakeholders - leads the requirements development and Working closely with the IT team, develop Salesforce solutions and supporting technologies to satisfy business needsDefines and documents internal and external user interfaces and supports system and data requirement clarification and definition.
  • Transform optimization opportunities and develop new functional requirements into design and implementation.

    Catalog and help prioritize Salesforce enhancement requests.Working with internal applications and integrating them with the Salesforce.

    com platformEvaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into detailsInterface with vendor partners and design optimal solutions for integration with

  • Drive Salesforce end-user adoption Monitor Salesforce usage and develop user recognition programsMonitor and help maintain quality of information managed in SalesforceSupport end-
  • user training in conjunction with business leads for new users.Provide training and support for new functionality

  • Administer Salesforce Manage Salesforce user setup and security group assignmentsProvide compliance reporting as neededDevelop, maintain and perform processes to continuously monitor data quality and integrity in platform applicationsCreate and maintain workflows, approval processes, and validation rules based on internal Salesforce.
  • com stakeholder requirements


  • Embrace and proactively support Bentall Kennedy's culture of environmental responsibility and social responsibility.
  • Who you are :

    Bachelor degree in IT, business, communications, or similarA minimum of 5 years’ related experience; Salesforce administration, and / or project management experience is preferredMust have an understanding of Internet, Intranet, Extranet and client / server architectures.

    Proven ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets is required

  • Language & Communication Skills Strong written and verbal communication skills necessary to write reports and business correspondence and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must possess excellent verbal and written communication skills. Ability to interact professionally with a diverse group, executives, managers, and subject matter experts is requiredAbility to lead and negotiate business solutions that balance technical capability, cost, and time, against business need is required

  • Relationship Skills Ability to develop and sustain cooperative working relationships; a team player; professional and service oriented.
  • Possess thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

  • Leadership Must possess strong leadership skills and generate enthusiasm among team members.Ability to work independently with users to define concepts, under direction of project managers is required.
  • Proven project management capabilities are highly desired.

  • Computer Skills Solid general knowledge of Microsoft Office applications, and apply mobile device knowledge to a business environment.
  • Must have a solid understanding of application programming, database and system design.Experience with Salesforce or other CRM system, as well as strong general systems proficiency.

  • Analytical, Prioritization & Organizational Skills Ability to allocate one's time effectively; handle multiple demands and competing priorities;
  • well-organized, detail-oriented and accurateMust possess strong analytical, organizational and product management skills.

    Ability to apply general organizational knowledge of the business and systems processes in problem analysis is requiredStrong self-

    management skills able to independently manage one’s own time and prioritiesHave a good understanding of how legacy and web-

    based systems interface with each other

    Reasonable accommodation at any time throughout the hiring process is available through Bentall Kennedy's Human Resources department for applicants with disabilities or for those needing job postings in an alternate format.

    If you require accommodation, please email us at accessibility and include : Job posting #, your name and your preferred method of contact.

    Job Category : Temporary Employee

    Posting End Date :

    Add to favourites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form