Training Specialist
Northwind Canada Inc. Markham Headquarters
Markham, ON, Canada
5d ago

Do you enjoy travelling, taking on new experiences, and speaking to different groups of people from all walks of life?! If this sounds like you we are interested in hearing how you can add your talents to our growing team.

This is an opportunity for someone who wants more than the typical 9 to 5 office job - we are looking for a training specialist who wants the opportunity to be part of something bigger, and most importantly, the opportunity to work with a vibrant and collaborative team.

Our Training Specialists are responsible for providing all onsite and remote training to clients in the effective use and configuration of Maestro, our world-class property management system, as well as facilitating educational online webinars and providing ongoing best practice training to our various clients and market segments.

Our ideal candidate will thrive in an environment where no 2 days are the same, and will be comfortable with regular travel (up to 75% of the time) across North America, UK, and the Caribbean.

Requirements : Key Responsibilities

Provide onsite property Maestro software training (for class sizes of 2 - 15) and cut over support, at primarily North American based clients for an average of 2 ½ - 3 weeks per month which includes but is not limited to :

  • New user training for single and multiple modules
  • Rate and Yield configuration
  • Refresher training to advanced users
  • New Features Training and configure the New Features
  • Maestro Ledger Balancing and Go Live operational and management assistance for all key departments
  • While onsite, hours vary based on daily responsibilities of the installation and may require shift work
  • While in office duties include but are not limited to :

  • Post installation training audit & client care
  • Single and Multi-Module Operational Business Strategy discussions with clients
  • Database configuration based on Business Strategy
  • User documentation including online educational videos and in depth application testing
  • Ongoing learning of new features, reports and Maestro's BI tool "Maestro Analytics"
  • Perform Database Audits once a Database has been built using provided guidelines
  • Facilitate online education webinars based on certified modules
  • Provide demonstrations of certified modules
  • Provide first line support with GoToMeeting / GoToTraining and other software as necessitated by business requirements
  • Ability to do shift work is required infrequently, to accommodate training for our international clients
  • Required Skills

  • Qualified candidate must have 3+ years training experience (training with hotel / resort) preferred
  • Qualified candidate must have 2+ years of hotel operational experience
  • Successful candidates must have a valid passport and required documentation to travel as necessary.
  • Possession of a G-class driving license.
  • Working knowledge of PMS systems
  • Possess excellent communication and written skills
  • Understand learning types, agendas and time management within a classroom using industry operational examples
  • Desired Skills

  • Previous Maestro PMS experience
  • Previous application training in a hospitality environment
  • Hotel online marketing knowledge including Booking Engines and GDS is a plus
  • Knowledge / experience in Hospitality Accounting following industry standards
  • Knowledge of Hotel Night Audit, Condo / Timeshare, Hotel Sales & Catering and / or Spa
  • Apply
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