Do you enjoy travelling, taking on new experiences, and speaking to different groups of people from all walks of life?! If this sounds like you we are interested in hearing how you can add your talents to our growing team.
This is an opportunity for someone who wants more than the typical 9 to 5 office job - we are looking for a training specialist who wants the opportunity to be part of something bigger, and most importantly, the opportunity to work with a vibrant and collaborative team.
Our Training Specialists are responsible for providing all onsite and remote training to clients in the effective use and configuration of Maestro, our world-class property management system, as well as facilitating educational online webinars and providing ongoing best practice training to our various clients and market segments.
Our ideal candidate will thrive in an environment where no 2 days are the same, and will be comfortable with regular travel (up to 75% of the time) across North America, UK, and the Caribbean.
Requirements : Key Responsibilities
Provide onsite property Maestro software training (for class sizes of 2 - 15) and cut over support, at primarily North American based clients for an average of 2 ½ - 3 weeks per month which includes but is not limited to :
New user training for single and multiple modules
Rate and Yield configuration
Refresher training to advanced users
New Features Training and configure the New Features
Maestro Ledger Balancing and Go Live operational and management assistance for all key departments
While onsite, hours vary based on daily responsibilities of the installation and may require shift work
While in office duties include but are not limited to :
Post installation training audit & client care
Single and Multi-Module Operational Business Strategy discussions with clients
Database configuration based on Business Strategy
User documentation including online educational videos and in depth application testing
Ongoing learning of new features, reports and Maestro's BI tool "Maestro Analytics"
Perform Database Audits once a Database has been built using provided guidelines
Facilitate online education webinars based on certified modules
Provide demonstrations of certified modules
Provide first line support with GoToMeeting / GoToTraining and other software as necessitated by business requirements
Ability to do shift work is required infrequently, to accommodate training for our international clients
Qualified candidate must have 3+ years training experience (training with hotel / resort) preferred
Qualified candidate must have 2+ years of hotel operational experience
Successful candidates must have a valid passport and required documentation to travel as necessary.
Possession of a G-class driving license.
Working knowledge of PMS systems
Possess excellent communication and written skills
Understand learning types, agendas and time management within a classroom using industry operational examples
Previous Maestro PMS experience
Previous application training in a hospitality environment
Hotel online marketing knowledge including Booking Engines and GDS is a plus
Knowledge / experience in Hospitality Accounting following industry standards
Knowledge of Hotel Night Audit, Condo / Timeshare, Hotel Sales & Catering and / or Spa